KYC Analyst (Customer Support & Onboarding)

About PataGig

PataGig is a Kenyan digital marketplace that links job seekers, freelancers, and skilled service providers with people and businesses looking to hire them. The platform helps users present their services, find local talent, and make hiring decisions with greater confidence, while reducing dependence on informal referrals. It supports a broad mix of work, including household services, skilled trades, creative work, and professional services. The company’s mission is built on the belief that every Kenyan has a useful skill and should have a fair chance to earn from it. By making work easier to access and more transparent, PataGig aims to strengthen and expand Kenya’s workforce.

Role Overview

This is a full-time remote position for a KYC Analyst focused on customer support and onboarding. The person in this role will examine and validate customer and worker documents to ensure they align with internal rules, regulatory obligations, and sanctions screening standards. The work includes carrying out due diligence reviews, assessing user details, and flagging any possible risk or suspicious behavior for escalation. You will also partner with customer support teams to help users move through onboarding, explain what is needed, and resolve verification or documentation issues quickly and professionally. In addition, you will keep precise records, help improve processes, and collaborate with product, operations, and finance teams to support the platform’s safety and reliability.

Responsibilities

• Review customer and worker documents to confirm identity and compliance with internal and external requirements.
• Carry out due diligence checks and assess user information for risk indicators.
• Identify cases that may involve suspicious activity or elevated risk and escalate them for further review.
• Support users during onboarding by explaining documentation needs and resolving verification issues.
• Work with customer support to provide timely, professional assistance throughout the KYC process.
• Maintain accurate case notes and records for ongoing compliance and operational tracking.
• Contribute ideas and support improvements to verification and onboarding workflows.
• Collaborate with product, operations, and finance teams to strengthen trust and safety across the platform.

Requirements

• Strong analytical ability to interpret information, spot trends, and judge risk in user profiles and documents.
• Clear written and spoken communication skills for working with users and internal teams in a remote setting.
• Practical experience handling KYC and due diligence work, including identity checks and enhanced reviews when needed.
• Basic understanding of finance-related concepts, sanctions screening, and compliance expectations.
• Excellent attention to detail, structure, and the ability to manage several cases efficiently.
• Comfort using digital systems such as CRM tools, ticketing platforms, and spreadsheets.
• Ability to work independently, use good judgment, and collaborate across distributed teams.
• Bachelor’s degree in business, finance, law, economics, or a related field, or equivalent hands-on experience in KYC, compliance, or risk operations.
• Prior exposure to a marketplace, fintech, or financial services environment is an advantage.
• Knowledge of Kenyan regulatory and KYC requirements is considered beneficial.

Perks

• Competitive pay for a paid role.
• 100% remote work with the flexibility to work from anywhere in Kenya.
• Direct access to the founding team, with your feedback helping shape user vetting policies.
• Ownership of the trust and safety operations you manage day to day.
• Opportunity to contribute to a product that is improving livelihoods and creating safer work opportunities across Kenya.

Additional Information

This position is full-time and remote. The role is based in Nairobi County, Kenya, with the flexibility to work from anywhere in Kenya. The opportunity is paid, but no specific salary amount, stipend, or payment period was provided. No vacancy count, start date, application deadline, or internship duration was stated.