Junior Executive - Maintenance

About the company

KONE is a global mobility and building solutions company that supports the movement of more than one billion people each day. With a workforce of over 60,000 people across more than 60 countries, the company is guided by the goal of delivering a superior people flow experience. Its portfolio includes elevators, escalators, automatic building doors, and services for maintenance and modernization that help buildings perform better across their lifecycle. Through People Flow® solutions, KONE aims to make travel inside buildings safer, smoother, and more dependable in modern, taller structures.

Role overview

KONE India is in a period of strong expansion, and this opening at the Calicut/Kozhikode location offers the chance to join as a Junior Executive - Maintenance. The role is centered on service quality, equipment safety, customer coordination, and timely execution of maintenance work.

Customer relationship and service communication

• Keep customers satisfied by delivering dependable service and maintaining clear, proactive, and accurate communication on site, including arrival timing and work completion updates.
• Record job details correctly and in real time at the equipment level so that e-Optimum and customer notifications stay accurate.
• Build and maintain strong working relationships with customers, on-site contacts, and end users by following an ambassador-style approach.
• Monitor equipment safety and overall performance while service work is being carried out.
• Manage the site environment during maintenance activities and keep track of any risks identified on site.
• Escalate high-risk situations immediately and follow the required escalation process.
• Identify unplanned repair needs based on equipment condition, coordinate with the on-site contact, obtain approval when the work is not contract-covered, and complete the repair as required.

Service operations

• Prioritize the safety of end users and everyone on site during service work.
• Maintain a safe work environment and follow the proper maintenance and safety instructions at all times.
• Carry out planned maintenance, callouts, and service repairs according to the schedule, time limits, quality expectations, and internal process requirements.
• Plan the workload efficiently together with the service supervisor.
• Escalate potential sales opportunities to the supervisor when identified.
• Submit precise and timely work updates and reports through the required process.
• Complete timesheets based on the work performed.
• Manage proximity stock, including shelving, inventory handling, and stock transfers, and request spare parts through the supervisor when needed.
• Keep service tools, the van, instruments, and related equipment secure, well maintained, and in good condition.
• Share feedback with the PCM organization and the supervisor to help improve products, methods, and safety practices.

Leadership and people support

• Provide regular updates to the supervisor on all important matters.
• Stay current on lift systems and related technologies and attend the training provided.
• May also be asked to train or coach individuals nominated by the supervisor.

Eligibility and experience

Candidates should have at least 3 years of experience in maintenance along with relevant educational qualifications.

What KONE offers

• Opportunities to grow your career within a multinational organization.
• A total rewards approach designed to engage employees and support motivation.
• Access to broad learning and development programs that build professional capabilities.

Work culture and values

KONE emphasizes collaboration, innovation, employee engagement, sustainability, ethical conduct, trust, respect, and recognition for strong performance. The company also supports a healthy work-life balance and encourages the sharing of ideas and information across teams.