Jr Customer Service Executive - Provisioning & Configuration

About the Company

Tata Communications is focused on transforming connectivity through innovation, intelligence, and a broad portfolio that includes cloud, mobility, IoT, collaboration, security, media, and network services. The company’s vision is to help build a new era of communications.

Role Overview

This role supports provisioning and configuration activities for international customers, with an emphasis on smooth service delivery, order coordination, and customer communication.

Key Responsibilities

• Support delivery operations for international clients.
• Handle OLO delivery management and coordinate end-to-end order execution.
• Make sure installation-related tasks are completed within agreed service timelines.
• Keep customers informed throughout the process through clear and timely updates.
• Check and confirm customer-side readiness for service activation.
• Work with suppliers and field teams to arrange resources for priority orders.
• Escalate issues appropriately by following the defined escalation path.
• Use logical thinking and coordination skills to keep delivery activities on track.

Requirements

• 0 to 1 year of experience in the telecom or ISP domain.
• Basic understanding of telecom standards and protocols.
• Working knowledge of Microsoft Office applications.
• Strong verbal and written communication skills.
• Ability to collaborate effectively with team members and stakeholders.
• Ownership and responsiveness toward assigned tasks.
• Good sense of teamwork and customer satisfaction focus.

Other Requirements

Should be able to manage tasks with a logical and organized approach.

Must be comfortable working with internal teams, external partners, and customers.

Location

Chennai, Tamil Nadu, India

Employment Details

This is a full-time, onsite role.