IT Support Technician

Role overview

The IT Support Technician is an entry-level position focused on delivering first-line technical assistance to staff members and seasonal employees at Hume Lake. This role works directly with the Senior Director of IT and experienced system administrators, offering practical exposure to productivity platforms, device management, networking, and cloud-based systems. Demand rises notably in the spring ahead of summer programming, so the right person should be organized, flexible, and steady in fast-paced periods while maintaining a service-oriented attitude.

This position is based at Hume Lake, Hume, CA.

Why this opportunity stands out

• Join a faith-based, mission-driven organization committed to positively shaping the lives of young people and families.
• Contribute across three scenic camp locations that support year-round ministry work centered on God’s glory.
• Do work that has visible impact, helping create meaningful experiences and supporting spiritual development.
• Be part of a caring Christian community in a beautiful setting that values faith, growth, and strong relationships.

Core responsibilities

Helpdesk and user support

• Act as the initial contact for IT requests coming through the helpdesk or internal messaging channels.
• Handle Level 1 and Level 2 issues such as password resets, access problems, device malfunctions, and connectivity concerns.
• Pass along unresolved incidents to senior team members with clear notes on troubleshooting already completed.
• Keep ticket information accurate and current, including progress updates and final resolution details.

Device administration and rollout

• Assist with enrolling, setting up, imaging, and distributing staff devices.
• Tag equipment and help maintain an accurate hardware inventory.
• Coordinate repairs, warranty requests, and temporary loaner devices.
• Support mobile device management activities as assigned.

Accounts and access

• Create and remove user accounts in cloud productivity and identity systems according to onboarding procedures.
• Assign software licenses, set up multi-factor authentication, and confirm correct access permissions.
• Support the high-volume spring onboarding period for summer staff.
• Maintain up-to-date records in user and equipment tracking systems.

Network and infrastructure assistance

• Help with basic network checks, device status verification, troubleshooting connectivity, and client lookup tasks.
• Support guest WiFi and broader network access operations.
• Run cables, work with patch panels, and assist with equipment installation under supervision.

Documentation and knowledge sharing

• Create and update knowledge base content that helps staff resolve common issues independently and reduces repeat requests.
• Record solutions and help maintain standard operating procedures and IT runbooks.

General IT operations

• Provide AV and presentation support for meetings, chapel services, and special events.
• Assist with point-of-sale systems used in retail and food service areas.
• Help with phone system moves, additions, and basic setup changes.
• Take part in the on-call rotation and remain available during summer programming as needed.

Candidate profile

Required qualifications

• High school diploma or equivalent is required; an associate degree or relevant IT coursework is preferred.
• Active Christian faith aligned with Hume Lake’s Statement of Faith.
• Ability to pass DOJ/FBI background screening under California AB 506, which applies to staff working with minors.
• Strong problem-solving approach and willingness to quickly learn new tools and systems.
• Good written and verbal communication skills for supporting people with different levels of technical knowledge.
• Ability to balance multiple tickets at once and stay calm during busy periods.
• Physical capability to lift up to 50 lbs, work in confined areas, and use ladders when needed.
• Valid driver’s license with a clean driving record.

Preferred background

• 1–2 years of helpdesk or IT support experience; internships and volunteer technology work are also welcome.
• Experience using macOS or Windows in a managed environment.
• Exposure to cloud-based productivity and identity tools such as email, file storage, and user administration.
• Basic understanding of networking concepts including IP addressing, wireless, and VLANs.
• Familiarity with ticketing or service desk software.
• CompTIA A+, Google IT Support Certificate, or another entry-level certification.

Physical conditions

• The role requires the ability to sit for extended periods.
• Reasonable accommodations may be provided for qualified individuals with disabilities.
• Work may involve extreme weather, high altitude, and small living quarters.

Community living benefits

• Be part of a close-knit group of believers serving the camp’s mission.
• Enjoy scenic surroundings, outdoor recreation, and access to walking and running trails.
• On-site housing is available at a minimal rate.
• Dining on-site is offered at a minimal cost.
• A charter school for staff children and extracurricular activities are available on site.
• Healthcare support and emergency services are available on site when needed.
• A store for groceries and gas is a short walk away.

Compensation

The pay range for this role is $20.00 to $25.00 per hour.

Additional notes

This is a full-time, onsite role located in Hume Lake, Hume, CA. The right candidate should be comfortable supporting busy seasonal demand, especially during spring preparation for summer programming, and should bring a service-minded approach to daily work.

If you feel aligned with this opportunity, the team would welcome hearing from you.