IT Support Specialist

About Infoscreen GmbH

Infoscreen GmbH, a part of the Ströer Group, specializes in digital out-of-home media, focusing on video content in public spaces. For two decades, we have successfully blended advertising, information, and entertainment. Currently, we operate over 9,000 Public Video Screens across Germany in various high-traffic locations like subway and train stations, airports, and shopping centers.

We are seeking an IT Support Specialist (m/f/d) for our Hamburg location to join our team in full-time capacity. This role is ideal for individuals who enjoy solving technical challenges and serving as the primary point of contact for clients and partners. You will ensure smooth operations, develop sustainable solutions, and contribute to the continuous improvement of our IT services.

Job Description

As an IT Support Specialist, you will be responsible for managing and prioritizing technical and general inquiries within the OTRS ticketing system, ensuring professional handling. You will provide phone and ticket-based support to clients and contract partners on technical issues. Your role will also involve guiding the technical integration and support of new clients, particularly during system takeovers and integration projects. You will maintain comprehensive documentation of incidents, solutions, and processes in Jira and Confluence. Furthermore, you will coordinate with internal departments and manage external service providers for troubleshooting and escalations. A key aspect of this role is analyzing technical problems thoroughly and collaborating with the team to optimize support processes.

Qualifications

We are looking for candidates with a completed vocational training in an IT field, such as IT Specialist for System Integration or IT System Electronics, or a comparable qualification. We are also open to career changers. You should have prior experience in an IT Support, Service Desk, or Help Desk environment. Proficiency with ticketing systems like OTRS and documentation platforms such as Jira and Confluence is required. The ability to systematically analyze technical issues and derive appropriate solutions is essential. Strong communication skills for interacting with clients, service providers, and internal teams are also necessary.

Additional Information

We foster an environment where individual potential is valued, offering opportunities for growth, responsibility, and collaborative innovation. Discover our comprehensive benefits designed to support your journey with us:

• 30 days of annual leave for your well-deserved rest.
• Sabbatical option for extended breaks.
• Flexible working arrangements, including flexible hours and 30% mobile work.
• Mobility support with a Jobbike program and a subsidy for the Deutschlandticket.
• Support for your financial future through capital-forming benefits.
• Access to Corporate Benefits offering discounts on travel, events, and more.
• Continuous development through internal talent programs, women's advancement initiatives, and training opportunities.
• Comprehensive onboarding with introductory events.
• Modern, paperless offices with digital processes.
• Employee referral program with rewards for successful recommendations.
• Occupational health services, including health checks, events, and subsidies for computer glasses.
• Regular company events such as Christmas parties, team outings, and B2Run participation.
• Participation in communities and networks, including a women's network.
• An IT benefit program offering financing options for personal electronic devices.

Take the next step in your career within an exciting environment. We look forward to meeting you!