IT Support Officer

Role overview

An organisation in Australia is seeking an entry-level IT Support Officer to keep day-to-day technology running reliably and to provide timely help to employees who need technical assistance. This is a full-time, on-site position suited to someone who enjoys troubleshooting, working with people, and building practical IT experience.

Key duties

• Deliver support for hardware, software, and other IT-related problems.
• Work through user support tickets and resolve issues in a timely manner.
• Set up, configure, and look after computers, laptops, peripherals, and mobile devices.
• Help with user account creation, access permissions, and password-related tasks.
• Keep an eye on IT systems and contribute to performance and security upkeep.
• Record technical problems, fixes, and support workflows for future reference.
• Work alongside internal teams to improve IT service quality and the employee experience.
• Assist with software upgrades, routine maintenance, and technology rollouts.

What the employer is seeking

• Foundational understanding of computer hardware, operating systems, and basic networking.
• Comfort working with Windows, macOS, or Linux-based environments.
• Exposure to Microsoft 365, Google Workspace, or similar productivity tools.
• Good troubleshooting ability and a logical approach to problem-solving.
• Strong verbal and written communication with a customer-focused mindset.
• Ability to juggle multiple requests and organise priorities effectively.
• Openness to learning new tools and expanding technical skills over time.
• Detail-oriented, positive, and reliable in day-to-day work.

Perks and growth

• Practical, hands-on exposure to current IT systems and technologies.
• Training, guidance, and ongoing professional development.
• A supportive team environment with learning opportunities from experienced colleagues.
• Exposure to a broad mix of systems, tools, and platforms.
• Collaborative and inclusive workplace culture.
• Competitive pay and a comprehensive benefits package.
• Opportunities to grow within a technology-focused organisation.

Additional information

This role is described as entry / junior level. The posting does not state a specific salary amount, number of vacancies, education requirement, start date, or application deadline. No internship duration is mentioned.