IT Support Officer

Role overview

Saab Canada is looking for an IT Support Officer to join its onsite support function. This position is centered on delivering dependable technical assistance and a positive service experience for employees across Saab’s Canadian locations. The role may be based in Halifax or Ottawa.

Saab Canada is part of Saab AB, a Sweden-headquartered global organization that works across defense and civil security markets. In Canada, the company operates from Ottawa, Halifax, and Medicine Hat, with each site supporting different business areas and contracts.

In this role, you will handle incident resolution and service requests across a wide range of systems and applications. You will also contribute to knowledge sharing, ongoing service improvement, and, when needed, broader IT initiatives.

The role includes occasional domestic travel to other Saab locations, as well as infrequent travel to Sweden.

Key responsibilities

• Deliver first- and second-line support for issues related to hardware, software, networking, and business applications through phone, email, remote tools, and face-to-face assistance.
• Provide third-line assistance when your expertise allows.
• Administer file and print services.
• Install, configure, and maintain enterprise and corporate software tools.
• Track IT assets and manage their lifecycle.
• Set up, support, and maintain audio-visual equipment and systems.
• Support mobile devices used by employees.
• Follow applicable laws, internal policies, and company procedures.

Candidate profile

The ideal candidate is a strong troubleshooter with a practical approach to problem-solving. You should be comfortable dealing directly with users, communicating clearly, and explaining technical matters in simple terms. The role also calls for flexibility, the ability to adjust to shifting priorities, and the confidence to work well in a busy environment.

Experience and technical background

• Previous experience in an enterprise IT support setting.
• Practical exposure to enterprise device management tools and processes.
• Working knowledge of Active Directory.
• Familiarity with Windows 11.
• Experience with Microsoft Office 2024 and Microsoft 365 Apps.
• Knowledge of Microsoft SCCM.
• Understanding of audio-visual systems.
• Experience with mobile device management.
• Basic networking knowledge, including TCP/IP, DHCP, and DNS.
• Awareness of the Canadian Program for Cyber Security Certification (CPCSC).

Security and compliance

This role requires successful completion of security vetting in line with current protection regulations. Depending on the security clearance needed, citizenship-related conditions may also apply.

About the employer

Saab is a technology-driven defense and security company focused on helping societies stay safe. The company employs around 28,000 people worldwide and develops advanced systems across aeronautics, weapons, command and control, sensors, and underwater technologies.

Saab values collaboration, curiosity, and diverse perspectives, and offers a workplace where teams work together to create meaningful solutions.

Additional information

The company highlights a supportive and friendly culture. It also notes that this opportunity is part of a workplace where teamwork is highly valued.

No salary details, number of openings, or start date were provided in the source information.