IT Manager - Mauritius

Role overview

This position is responsible for leading the country IT function in Port Louis, Mauritius. The role sets the technology direction for the business, oversees implementation and day-to-day management of IT services, and makes sure systems, infrastructure, security, and digital initiatives support overall business goals. It also covers data protection, information security, and digital transformation efforts, while helping reduce service interruptions, improve performance, and strengthen customer satisfaction.

The role is also expected to guide technology enhancements, manage hardware and application needs, support digital customer solutions and programs, and ensure IT priorities are delivered in line with group guidelines, policies, and business strategy.

Key responsibilities

• Translate the IT strategy into practical execution aligned with business objectives.
• Lead the IT team and encourage innovation, collaboration, and ongoing improvement.
• Make sure data protection requirements are followed, including GDPR-style compliance, and develop local policies for secure handling of personal and sensitive information in line with regional and global standards.
• Build and maintain data governance practices that protect data quality, integrity, and availability.
• Plan and run employee awareness and training programs on data protection.
• Set up and maintain an information security management system to safeguard organizational information assets.
• Implement security policies, standards, and procedures to reduce risk and respond effectively to incidents.
• Carry out regular IT reviews and audits to spot vulnerabilities and confirm compliance with regulations and industry expectations.
• Drive digitalization initiatives that improve efficiency, customer experience, and agility.
• Assess emerging technologies and determine where they can enhance processes and service delivery.
• Work with cross-functional teams to implement digital solutions that support organizational goals.
• Manage IT infrastructure to ensure availability, performance, and reliability of services.
• Oversee IT budgets, resources, and vendors to improve service quality and cost efficiency.
• Ensure strong IT service management practices are in place to support operations.
• Coach and develop the IT team while maintaining a high level of technical capability.
• Create an inclusive team environment that promotes knowledge sharing and innovation.
• Provide regular updates to leadership and stakeholders on IT initiatives, performance, and strategic direction.
• Partner with business units to understand technology needs and align solutions accordingly.
• Ensure IT governance, policies, and regulatory requirements are consistently followed.
• Manage operational and data-related risks proactively and prepare contingency plans where needed.
• Support and deploy program delivery systems and digital customer solutions.
• Own IT KPI tracking and priority execution.
• Prepare service management reports for IT leadership and country business reviews, and provide direction on service management improvements.
• Control IT infrastructure and ITSM costs while staying within budget.
• Manage end-user services, IT support, and telecommunications.
• Oversee incident management to ensure issues are resolved within SLA timelines and use trend analysis to prevent repeat issues.
• Identify root causes of recurring incidents, lead problem-resolution discussions, and maintain solution records and communication.
• Run the change management process with proper evaluation, risk review, and approvals.
• Monitor SLAs with internal and external stakeholders.
• Track IT assets and configurations, and perform audits to maintain accurate records.
• Maintain dashboards and reports on service performance and present insights to senior management.
• Act as the link between IT and business teams to communicate service updates, training, and improvement actions.
• Ensure ITSM documentation stays current and aligned with standards and best practices.
• Oversee and improve country-level IT service delivery processes.
• Handle procurement of IT infrastructure and verify quality standards are met.

Minimum qualifications and experience

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• ITIL Foundation certification is mandatory.
• Higher ITIL credentials such as ITIL Practitioner or ITIL Expert are preferred.
• Additional certifications such as COBIT or ISO/IEC 20000 are considered an advantage.
• More than 8 years of experience in IT management or a similar role.
• Demonstrated leadership experience with strong exposure to data protection, IT security, and digital transformation.
• Solid understanding of relevant regulations and standards such as GDPR and ISO 27001.
• Strong strategic thinking, problem-solving ability, and confidence in driving change and innovation.
• Excellent communication and interpersonal skills for stakeholder engagement.

Other information

This is a full-time, onsite position based in Port Louis, Mauritius. The role requires a professional who can combine strategic IT leadership with hands-on service management, governance, security, and digital delivery.

The employer is committed to equal opportunity and does not tolerate discrimination. Hiring decisions are based on qualification, performance, skills, and experience.