IT Administrator / Application Support

Job overview

STAFFXPERT LLC is hiring for a remote IT Administrator / Application Support role on behalf of a client in the United States. The position focuses on keeping a mission-critical enterprise investment accounting platform running smoothly, handling production issues, and partnering with business and technical teams to maintain dependable application performance.

What you'll do

• Act as Level 2 and Level 3 support for production incidents and end-user service requests.
• Track application behavior, system availability, and scheduled batch jobs.
• Analyze the underlying cause of issues and drive fast, effective fixes.
• Support investment accounting workflows by checking holdings, transactions, and valuations.
• Help with month-end, quarter-end, and year-end processing cycles.
• Troubleshoot inbound and outbound integrations as well as data interface problems.
• Look into reconciliation breaks and data-quality mismatches, then work toward resolution.
• Work closely with Finance, Accounting, and Technology teams to protect data accuracy and platform reliability.
• Coordinate with external vendors on defects, releases, and product improvements.
• Assist with application upgrades, testing, deployment activities, and change control.
• Prepare and maintain technical, operational, and support documentation.
• Operate within governance, audit, and operational compliance expectations.

Required background

• A bachelor's degree in Information Technology, Computer Science, Finance, Accounting, or an equivalent combination of education and experience.
• At least 5 years working in application support, production support, or IT administration.
• Hands-on experience supporting enterprise business or financial software.
• Strong skills in troubleshooting, incident handling, and root-cause analysis.
• Experience working with system integrations and data interfaces.
• Solid analytical thinking and problem-solving ability.
• Clear communication and stakeholder management skills.
• Comfort working in a high-pressure, fast-moving production support environment.

Preferred experience

• Background supporting investment accounting or financial services applications.
• Understanding of investment accounting, portfolio management, or financial operations.
• Exposure to SQL, data validation, and reconciliation activities.
• Knowledge of ERP/EPM integrations and enterprise data management.
• Familiarity with ITIL, change management, and release management practices.

Additional information

This is a remote contract position based in the United States. The role is centered on stable production support for an enterprise financial application and requires close coordination across finance, accounting, technology, and vendor teams.