Inside Sales Support Saudi Arabia (Based in Riyadh)

About the Company

Döhler is a global leader in natural ingredients and solution development for the food, beverage, lifestyle, and nutrition sectors. The company works with plant-based raw materials and innovative processing technologies to create ingredients used in products such as drinks, cereals, dairy items, and confectionery for well-known brands worldwide. With nearly 10,000 employees across more than 70 countries, the organization is focused on shaping the future of nutrition and bringing ideas to life.

Role Overview

This position supports inside sales activities and customer coordination for Saudi Arabia, with a requirement that the candidate is currently based in Riyadh or elsewhere in Saudi Arabia. The role combines sales support, customer communication, administrative follow-up, and operational coordination to help move opportunities through the lead-to-order cycle efficiently.

Key Responsibilities

• Coordinate sample processing within agreed timelines, while balancing delivery speed, sample volume, and cost considerations in collaboration with sales colleagues.
• Prepare quotations, contracts, and pricing agreements promptly with the pricing team, using agreed minimum order quantities, bulk pricing, additional packaging charges, and payment and delivery terms.
• Maintain clear and effective process documentation in the company’s internal systems.
• Keep customer master records accurate and up to date.
• Track visit reports, opportunities, contracts, pricing, order quantities, batch sizes, packaging details, payment terms, receipts, and complaints, then prepare customer-specific analyses.
• Arrange and coordinate internal and external customer meetings and visits with the relevant departments.
• Manage customer complaints alongside notification management, sales, and quality teams, communicate with customers, and support corrective actions such as credit notes with approval from the line manager and sales.
• Assist sales teams and customers throughout the lead-to-order process, including opportunity handling and requests for information (RFI).
• Handle administrative work for account managers, including entering and updating forecasts.
• Take initiative on overdue accounts to support cash flow, payment follow-up, and dispute resolution.

Candidate Profile

• Hold a bachelor’s degree in a relevant field.
• Bring 3 to 5 years of experience in sales support or customer service, ideally within the food and beverage industry.
• Have strong interpersonal, organizational, verbal, and written communication abilities.
• Be fluent in English; Arabic is considered an advantage.
• Demonstrate a customer-first mindset and a practical, solution-oriented approach.
• Show energy, initiative, and a dynamic business attitude.
• Prior experience with SAP is preferred.
• Work well in a team and maintain a strong focus on customer needs.
• Be comfortable with problem-solving and analytical thinking.
• Only applicants currently based in Riyadh or Saudi Arabia are eligible.

Benefits

• Work in a motivating environment within a high-tech, innovative company.
• Gain the opportunity to develop your potential and contribute your ideas.
• Enjoy freedom to explore new directions and ways of working.
• Build broad exposure and learning across multiple functions within the organization.

Additional Information

Reference ID: 43026

Candidates are asked to apply online and share their earliest possible joining date along with salary expectations.