In-Room Dining Order Taker

Role overview

This position is with a luxury five-star resort in Doha, Qatar, known for its refined guest experience, extensive dining options, spa and fitness facilities, private beach, club lounge, and event spaces. The role is focused on in-room dining service and plays a key part in delivering the brand’s high service standards.

What the role is about

The In-Room Dining Order Taker is responsible for providing polished, personalized guest support by receiving and coordinating room-service orders accurately and efficiently. The role connects guests with culinary and service teams to help ensure a smooth, memorable dining experience that reflects premium hospitality standards.

Core duties

• Respond to in-room dining calls quickly and professionally, following the correct tone, etiquette, and brand language.
• Record food and beverage orders accurately, including guest preferences, custom requests, dietary restrictions, and allergy information.
• Use strong menu knowledge, including ingredients, promotions, and preparation styles, to suggest items and support a better guest experience.
• Enter orders correctly into the POS system and pass details clearly to kitchen and service colleagues.
• Manage the timing of preparation, delivery, and follow-up so service remains prompt and consistent.
• Deliver tailored service by anticipating guest needs and creating thoughtful, memorable interactions.
• Address guest issues or complaints in a professional way and take ownership of service recovery where necessary.
• Keep the order-taking station and surrounding work area tidy, organized, and ready for use.
• Follow food safety rules, hygiene standards, and internal company policies and procedures.
• Protect guest confidentiality and comply with data privacy requirements.
• Work cooperatively with other departments to support smooth day-to-day operations.
• Take part in daily briefings, training, and continuous service improvement activities.

Candidate profile

The employer is looking for someone who can deliver excellent guest service, communicate clearly, stay composed under pressure, and work accurately in a fast-paced hospitality setting. Experience in related work is preferred but extensive experience is not required.

Qualifications and experience

A high school diploma or GED-equivalent is preferred. Less than 1 year of related work experience is expected. No supervisory background or license/certification is required.

Additional information

Job number: 26079892

Job category: Food and Beverage & Culinary

Work schedule: Full time

Remote work: No

Position type: Non-management

Location: 1 West Bay Lagoon, Doha, Qatar

Rewards and workplace support

• Competitive overall package that includes accommodation, flight tickets, transportation, meals, and more.
• Access to exclusive training and leadership development programs.
• Recognition and rewards for outstanding service.
• Preferential member rates at Marriott hotels worldwide.
• Dining and wellness discounts for you and your family.
• Medical insurance coverage.
• Support from an HR team focused on employee success and wellbeing.
• Opportunities for personal and professional development through structured training and guidance.
• Growth possibilities within the local and international Marriott portfolio.

About the employer

The organization emphasizes luxury hospitality, teamwork, respect, and service excellence. Team members are expected to uphold the Gold Standards, including the Employee Promise, Credo, and Service Values, while contributing to a culture built on care, professionalism, and memorable guest experiences.

Equal opportunity statement

The employer states that it is an equal opportunity workplace and welcomes applicants from diverse backgrounds. Hiring and employment practices are intended to avoid discrimination on protected grounds, including disability, veteran status, and other legally protected categories.

Important note

No supervisory experience or certification is required for this role.