Human Resources Business Partner

Company Overview

CPI Security is seeking a Human Resources Business Partner to support its Charlotte, North Carolina team. The company helps families and businesses safeguard what matters most through tailored security solutions, smart home technology, and highly rated service. Established in Charlotte in 1991, CPI has expanded into the 8th largest security provider in the United States according to the 2026 SDM 100 rankings, while maintaining a strong local identity and community-centered culture. Because CPI designs, installs, monitors, and services its own systems, employees get the chance to work with advanced technology, deliver attentive customer support, and contribute meaningfully to the communities they serve.

Role Summary

The HR Business Partner will own key HR support functions, including onboarding, engagement, reporting, employee relations, development, and performance management, along with day-to-day human resources responsibilities. In this role, you will act as a trusted advisor to cross-functional teams, helping align people practices with business priorities. The position reports to the Chief People Officer and works closely with business leaders to keep HR processes efficient, effective, and compliant with applicable laws, regulations, and best practices.

Core Responsibilities

• Handle incoming business needs by partnering with department leaders, responding promptly to questions and requests, and coordinating with the right internal partners.
• Build and maintain HR reports, dashboards, and scorecards that help the organization make informed decisions.
• Use the HRIS to keep employee data accurate and complete, troubleshoot data issues, and escalate when needed.
• Stay current on changing HR regulations and employment/data requirements to ensure people actions remain compliant and to recommend improvements when appropriate.
• Support monthly, quarterly, and annual department communications, documentation, and events such as recognitions, leadership meetings, and open enrollment.
• Work with leaders to strengthen employee engagement through event planning, execution, and feedback collection.
• Present HR analytics in a clear, practical format so leaders can understand the business impact of trends and decisions.
• Provide guidance to HRBPs and other HR teams on data, policy, systems, and reporting needs.
• Partner with business leaders to define goals and practical paths that connect measurable outcomes with growth-oriented ideas.
• Find creative ways to support team development using a coaching-oriented approach.
• Act as a subject matter expert on employee relations, including assessment, investigations, and resolution of concerns.
• Help design and implement policies and procedures that provide clear, compliant, and effective guidance for the business.
• Perform additional duties as assigned.

Required Qualifications

• Proven experience applying and supporting HR policies and procedures from concept through implementation.
• Strong communication and people skills, with the ability to deliver customer-focused support across all levels of the organization.
• Ability to work independently, manage several priorities at once, and identify issues that may require escalation.
• Strong analytical ability and close attention to detail, including experience gathering, organizing, and interpreting HR data.
• Working knowledge of Microsoft Excel, PowerPoint, and Visio; familiarity with Salesforce, Tableau, or Sales Rabbit is a plus.
• Bachelor’s degree in Human Resources, Business Administration, or equivalent relevant experience aligned with education.
• At least 3–5+ years of progressive experience in HR functions such as employee relations, onboarding, recruiting, investigations, reporting, performance management, and employee engagement.
• Experience using HR information systems and analytics tools; UKG experience is a plus.

Perks and Benefits

• Competitive compensation and the chance to work for a well-known brand.
• Medical, dental, and vision coverage.
• Short-term disability, long-term disability, and life insurance options.
• Company-paid holidays, a floating holiday, and paid time off.
• 401(k) plan with a competitive employer match.
• Free monitored security system after 90 days of employment.
• Education assistance for employees looking to build new skills or continue their studies.
• A lively and inclusive company culture with a diverse team.
• Volunteer and community involvement opportunities, including partnerships that support underserved communities.
• On-site café, coffee/smoothie bar, walking trail, basketball court, and a modern fitness facility with dedicated staff.
• Birthday and work anniversary rewards.

Additional Information

This is a full-time, on-site role in Charlotte, North Carolina. The position reports to the Chief People Officer and involves collaboration across multiple business functions. The role is centered on supporting compliant, effective HR operations while helping strengthen engagement, development, and employee relations across the organization.

Work Environment

The workplace emphasizes community involvement, employee engagement, and practical support for teams across the business. CPI Security highlights a culture that blends innovation, service, and local commitment.