HR Administrator

About the Role

This position sits within Sureserve Compliance Fire, part of the Sureserve Group, a specialist provider of life safety compliance services. The business supports fire and electrical compliance through the design, installation, maintenance, and monitoring of safety systems, helping buildings meet regulatory standards. The organisation is looking for a self-driven, capable professional to strengthen its HR function and wider business support.

Role Summary

The HR Administrator will deliver accurate, professional, and efficient administrative support across HR operations, the wider organisation, and the Senior Leadership Team. The role also involves handling confidential information, supporting compliance requirements, and helping keep HR processes running smoothly.

Key Responsibilities

• Complete onboarding for new starters, including checks such as UK right-to-work evidence, insurance documents, driving licences, references, and finished application forms.
• Manage DBS applications and flag any relevant issues to the Senior HR Business Partner.
• Keep HR records up to date and verify the accuracy of information held in the HR system.
• Provide administrative assistance to the Senior Leadership Team, including diary coordination, communication handling, and secure management of confidential documents.
• Take minutes during meetings when required.
• Act as a first point of contact for HR queries and refer matters to the Senior HR Business Partner when appropriate.
• Draft offer letters, employment contracts, contractual change letters, and resignation/leaver letters, updating the HRIS where needed.
• Ensure absence records, including sickness and holiday, are recorded correctly.
• Support the leaver process and issue leaver notifications once departures are confirmed.
• Help colleagues with HR system questions in a timely and accurate way.
• Assist the Senior HR Business Partner with board-level reporting metrics from the HRIS.
• Support managers in using self-service HR processes where needed.
• Contribute to low-level employee relations matters on a day-to-day basis.
• Monitor HR inboxes and route messages to the right person when needed.
• Support recruitment activity, including posting job adverts and coordinating with managers and agencies.
• Ensure payroll-related information is passed to the Group Payroll team on time.
• Assist with HR projects and initiatives such as wellbeing, learning, and development.
• Represent the company professionally at all times and contribute to a positive business image.
• Carry out additional duties that are appropriate to the role.
• Attend internal or external company events when required.

Requirements

• Prior experience as an HR Administrator or in a similar HR support position.
• Exposure to the full employee lifecycle, including starters, leavers, contracts, and probation periods.
• Experience handling routine HR queries and supporting both managers and employees with HR processes.
• Experience working with payroll teams to support accurate processing of new starters, departures, and contract changes.
• Confident using HR systems and Microsoft Office, especially Word, Excel, and Outlook.
• Minimum CIPD Level 3 in Human Resource Practice, or currently working toward it, is desirable.
• Working knowledge of UK employment law and HR best practice.
• Strong planning and organisational ability, with the capacity to manage several tasks at once and meet deadlines.
• Excellent attention to detail and a high level of accuracy.
• Strong written and verbal communication skills.
• Professional and discreet, with the ability to handle sensitive information confidentially.

Working Environment

This role is hybrid, combining close collaboration with the leadership team and interaction with other functions. The position includes office-based coordination as well as customer-facing time. Flexibility around on-site working and travel is a required part of the job.

Additional Information

The role requires regular handling of confidential material and compliance with GDPR at all times. Some internal or external events may also need to be attended from time to time.