Hospitality Project Coordinator

Role overview

MMD Services is representing a global hospitality business that operates a broad international portfolio of properties and continues to invest in modern technology for its hotel operations. The team is carrying out a large-scale system upgrade to move its property management system to Opera Cloud, and this role will support that transition across multiple properties.

This position suits a highly self-directed professional who can manage their own workload, keep communication flowing with different stakeholders, and work out solutions independently in a fast-moving remote setup. Success in this role depends on initiative, reliability, and the ability to keep projects moving without constant direction.

Key responsibilities

• Act as the coordination point between hotels, external vendors, and the internal PMS team during the migration project.
• Assist the senior project manager with everyday execution, including task tracking, follow-up ownership, inbox management, and call handling.
• Help confirm hotel and vendor readiness for cutover activities, status reviews, issue escalation, and implementation checkpoints.
• Keep project records current, including documentation, action trackers, meeting summaries, and stakeholder contact lists.
• Work autonomously when the senior PM is not available and remain a dependable contact for vendors and properties.
• Use hospitality systems knowledge to understand hotel-side questions and bridge terminology between business users and technical teams.
• Monitor vendor replies, timelines, and outstanding requirements, and direct questions to the appropriate technical stakeholders.
• Support change management and the rollout process by maintaining checklists and guiding pre-implementation, implementation, and post-implementation tasks.

Candidate profile

• Practical experience working with hospitality systems.
• Strong project coordination ability, with excellent organization and consistent follow-through.
• Comfort handling a large volume of phone calls and emails.
• Clear written and verbal communication skills.
• Self-motivated attitude and the ability to operate independently in a remote work environment.
• Background in hotel-to-vendor coordination or complex PMS migrations across multiple properties is preferred.
• Exposure to OHIP or Opera Cloud would be an advantage.
• Experience supporting global hospitality rollout programs is valued.

Additional information

This is a remote, full-time position based in the Greater Chicago Area. The company’s selection policy is inclusive and considers all applicants fairly, regardless of race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in line with applicable federal, state, and local laws.