Hospitality Assistant

Role overview

This is a full-time, on-site position in Dubai supporting the day-to-day running of ESAW’s student accommodation. The role is focused on creating a welcoming, well-organized, and safe environment for residents and visitors, while delivering responsive service that contributes to a positive student living experience.

Key duties

• Greet students, guests, and other visitors in a professional and friendly manner.
• Answer questions and provide prompt, helpful support to residents and stakeholders.
• Assist with student move-in and move-out activities, including check-in and check-out coordination.
• Help maintain tidy, presentable common areas and ensure shared spaces are ready for use.
• Support food and beverage service during events or scheduled meal periods.
• Carry out basic administrative and coordination tasks as required.
• Record and escalate maintenance concerns to the relevant team members.
• Work with the wider staff to maintain standards related to safety, comfort, and service quality across the property.

Qualifications and working expectations

• Strong interpersonal and customer service abilities to communicate effectively with students, parents, partners, and colleagues.
• Background or exposure in hospitality and food & beverage support, especially in guest-focused settings.
• Understanding of food service practices, including presentation, preparation support, and hygienic handling.
• Willingness to work on-site in Dubai and adapt to rotating shifts, including weekends and evening hours when needed.
• Good organization and careful attention to detail for managing several tasks and keeping records in order.
• A professional, student-focused approach with sensitivity to wellbeing, safety, and cultural diversity.
• Prior experience in hospitality, student housing, or other customer-facing roles is an advantage.
• Basic English communication skills; additional languages used by international students are beneficial.

Additional information

This role is centered on service delivery within a diverse student community and may involve supporting both operational tasks and guest-facing interactions throughout the day. Flexibility is important, as the schedule may include evenings and weekends depending on residence needs and events.