Healthcare Assistant

Role overview

This full-time Healthcare Assistant position is based in Birmingham at The Harborne Hospital, Mindelsohn Way, Birmingham B15 2TQ. The role is in the outpatient department and involves working 37.5 hours each week. Shifts run Monday to Saturday, with two patterns: 08:00 to 15:30 and 12:30 to 20:30.

The role offers a competitive salary depending on experience, along with benefits such as pension, health cover, flexible benefits, excellent career development, and shift enhancement.

HCA Healthcare UK is looking for a caring, empathetic person who is committed to excellent patient care. The ideal candidate will naturally go the extra mile, build trust with patients, and provide reassurance, comfort, and support so that every person feels respected and well looked after.

About the hospital

The hospital is a newly opened, purpose-built, multi-specialty site serving Birmingham and the West Midlands. It combines leading consultants, advanced medical technology, and modern facilities to deliver a new standard of private inpatient and outpatient care.

Services include diagnostic imaging and a broad range of medical specialties, including orthopaedics, cardiology, and specialist cancer care. The site includes 50 private en-suite inpatient beds, 16 private day care beds, modern outpatient services, four operating theatres, a fully equipped day-care unit with outpatient chemotherapy and radiotherapy services, an onsite pharmacy, and a dedicated intensive treatment unit.

What the role involves

Working under the direction of a registered nurse, you will support clinical activity through patient observations, investigations, and basic treatments as needed. You will also help with chaperoning patients and support medical staff with day-to-day tasks.

You will be part of a wider team focused on delivering exceptional care and improving lives every day. The organisation places strong emphasis on purpose, teamwork, and patient-centred service.

Main duties

• Record specimens correctly and ensure they are prepared for transport onward.
• Keep the clinical area stocked and ready for each consultant and clinic session.
• Provide health promotion advice whenever appropriate.
• Complete additional duties assigned by the lead nurse to support patient care.
• Stay adaptable and responsive to changing service needs and role expectations.
• Show genuine interest and enthusiasm for working in healthcare.
• Welcome patients, escort them to consultant rooms and other departments, and support their journey through the clinic.
• Act as a chaperone when required.

Candidate profile

The successful applicant should have completed, or be actively working towards, the Care Certificate or an equivalent qualification. Prior experience in a hospital or outpatient environment is essential.

Hands-on phlebotomy experience and experience carrying out ECGs are both required. You should also have experience supporting outpatient procedure clinics.

Strong communication skills, a proactive mindset, and a professional approach to patient interaction are important for this position.

Benefits

The role includes a comprehensive benefits package designed to support wellbeing, work-life balance, and professional growth.

• 25 days of annual leave plus bank holidays, increasing with service, with the option to buy or sell leave.
• Private healthcare insurance for treatment at leading hospitals.
• Employer pension contributions that rise with length of service.
• Season ticket loan and cycle-to-work scheme.
• Group life assurance from the first day.
• Critical illness cover.
• Enhanced maternity and paternity pay.
• Corporate staff discounts across facilities, including maternity packages at The Portland.
• A wide range of flexible health, protection, and lifestyle benefits.
• Discounts with more than 800 major retailers.

Culture and values

The organisation’s mission is centred on improving human life and providing exceptional care. Its values emphasise recognising each person as unique, treating people with kindness and compassion, acting with honesty, integrity and fairness, and showing loyalty, respect and dignity to colleagues and patients.

Reasonable adjustments

The employer supports inclusive working practices and is open to discussing flexible arrangements. Reasonable adjustments can be provided during recruitment and in the workplace for anyone who needs them.