Head of Operations

Role Overview

Pista Wines is looking for a senior operational leader to take charge of core business functions, improve how the organization runs day to day, and support long-term growth. This is a full-time, on-site executive-level position based in the United States.

Key Responsibilities

• Create and implement operational plans that support the company’s direction, objectives, and expansion goals.
• Direct daily operations to improve efficiency, productivity, and overall service quality.
• Build, refine, and standardize workflows, procedures, and performance benchmarks.
• Track operating metrics and KPIs, then share insights and recommendations with executive leadership.
• Lead programs focused on process improvement, automation, operational excellence, and cost optimization.
• Work closely with department heads to keep operations aligned with business priorities and customer needs.
• Handle capacity planning, workforce allocation, budgeting, and operational forecasts.
• Spot operational risks and put safeguards in place to maintain continuity of business.
• Drive change initiatives, organizational improvements, and ongoing process enhancements.
• Ensure compliance with company rules, regulatory obligations, quality standards, and internal controls.
• Coach and develop managers and operational teams while building a culture of ownership and high performance.
• Contribute to strategic planning, growth initiatives, and evaluation of new business opportunities.
• Prepare executive-level reports, operational reviews, and performance updates for leadership and stakeholders.

Requirements

• Background in operations, business management, supply chain, logistics, or a similar leadership function.
• Solid understanding of operational planning, process improvement, and performance management.
• Experience managing cross-functional teams and substantial operational responsibilities.
• Strong analytical thinking, problem-solving ability, and sound judgment.
• Effective leadership, communication, negotiation, and stakeholder management skills.
• Experience in budgeting, forecasting, workforce planning, and performance oversight.
• Comfort working with business systems, ERP tools, data analytics, and operational reporting platforms.
• Ability to succeed in a fast-moving, changing, and growth-focused environment.
• Strong commercial awareness and strategic business understanding.
• Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, Engineering, or a related discipline preferred.
• MBA or other relevant leadership credentials are considered an advantage.

What the Role Offers

• A chance to influence and lead company-wide operational strategy and execution.
• Exposure to major transformation, growth, and efficiency initiatives.
• Potential progression into senior executive roles such as COO, Managing Director, or General Manager.
• A collaborative, innovative, and performance-oriented leadership culture.
• High autonomy, meaningful influence, and executive decision-making responsibility.
• Competitive executive pay, performance-based incentives, and a comprehensive benefits package.

Additional Information

This role is intended for experienced senior leadership candidates who can drive operational excellence across the organization. The position is full-time and on-site.