Head of Operations

Role overview

The organization is looking for a senior operations leader to take charge of core business functions and guide operational performance across the company. This position calls for a strategic, hands-on professional who can strengthen processes, improve efficiency, coordinate across departments, and help deliver consistent operational excellence.

What you will do

• Create and roll out operating strategies that support the company’s vision, growth plans, and business targets.
• Direct daily business operations to improve productivity, service quality, and overall efficiency.
• Build, refine, and standardize workflows, procedures, and performance benchmarks.
• Track operational KPIs and metrics, then share actionable findings with executive leadership.
• Lead initiatives focused on process improvement, automation, cost control, and operational optimization.
• Work closely with department heads to keep operational activity aligned with business priorities and client expectations.
• Handle workforce planning, budgeting, resource allocation, and operational forecasts.
• Spot operational risks early and put mitigation plans in place to protect business continuity.
• Guide change management, transformation efforts, and continuous improvement programs.
• Ensure compliance with internal policies, regulatory obligations, quality standards, and operational controls.
• Coach and develop managers and operations teams while promoting accountability and high performance.
• Contribute to strategic planning, expansion efforts, and new business opportunities.
• Prepare executive summaries, operational reviews, and performance updates for senior stakeholders.

Requirements

• Demonstrated background in operations management, business management, supply chain, logistics, or a similar leadership area.
• Strong grasp of operational planning, process improvement, and organizational performance management.
• Experience leading cross-functional teams and overseeing large operational functions.
• Solid analytical ability, sound judgment, and effective problem-solving skills.
• Strong leadership, communication, negotiation, and stakeholder management skills.
• Experience with budgeting, forecasting, workforce planning, and performance tracking.
• Working knowledge of business systems, ERP tools, analytics platforms, and operational reporting software.
• Comfort working in fast-moving, dynamic, and growth-focused environments.
• Strong commercial mindset and broad business understanding.
• A bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, Engineering, or a related discipline is preferred.
• An MBA or comparable leadership qualification is an advantage.

What we offer

• The chance to define and lead company-wide operational strategy and execution.
• Exposure to major transformation, growth, and operational excellence projects.
• Potential career progression into executive roles such as COO, Managing Director, or General Manager.
• A collaborative, innovative, and performance-oriented leadership culture.
• High-level autonomy, influence, and responsibility in decision-making.
• Competitive executive compensation, performance-based incentives, and a comprehensive benefits package.

Additional information

This is a senior leadership / executive position. The employment type is full-time and the role is based onsite in the United States.