Guest Service Agent

About the Company

Minor Hotels is a major accommodation group across Australasia, operating more than 70 properties in the region and a worldwide portfolio of 560 hotels and resorts in over 58 countries. Its portfolio includes brands such as Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, with properties spanning Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. As part of Minor, you join a growing international organisation with plenty of room to build a long-term career.

The business places strong emphasis on its people and invests in development to help team members progress. You will be part of a close-knit team focused on delivering memorable guest experiences while contributing to a workplace culture built on support, collaboration, and growth.

Role Overview

Oaks Brisbane Wooloongabba Suites is seeking a full-time Guest Service Agent who is enthusiastic about delivering outstanding customer service. In this role, you will be one of the first points of contact for guests, helping create a welcoming atmosphere from arrival through departure.

Your day-to-day work will include handling arrivals and departures smoothly, assisting guests with local recommendations, and ensuring each stay feels comfortable and well supported. Strong service, professionalism, and a positive attitude are central to success in this position.

Key Responsibilities

• Welcome guests on arrival and manage the check-in process efficiently while responding to immediate questions or requests.
• Communicate professionally and clearly with guests, teammates, and other stakeholders through face-to-face interaction, phone, and email.
• Accurately manage reservations, amendments, and special requests using the property management system to keep bookings and availability in order.
• Serve as a main contact for guests during their stay, offering quick support, resolving concerns, and sharing tailored suggestions to improve their experience.

Compensation

Hourly pay is provided excluding superannuation. The stated rates are: Monday to Friday $25.80 per hour, Saturday $32.25 per hour, and Sunday $38.70 per hour.

Qualifications and Requirements

• Previous experience providing strong service in a hotel, hospitality, or other customer-facing setting.
• Excellent communication skills with the ability to present information clearly and professionally across different channels.
• A consistent commitment to high service standards, with a proactive and positive approach to guest needs.
• Ability to create positive guest experiences and maintain high satisfaction through attentive service and effective problem-solving.
• Well-groomed, polished, and professional presentation aligned with organisational standards.
• Availability to work a changing roster, including weekends, public holidays, and varied shifts as required.

Additional Information

Minor Hotels offers a package intended to support career development, wellbeing, and work-life balance. Benefits mentioned include learning and development programs, 50% off stays at Minor Hotels in Australasia, 20% discount for friends and family, international accommodation discounts across the group’s brands, cashback and savings at more than 400 retailers in Australia and New Zealand, discounted entertainment and activities, exclusive health insurance offers, workplace banking benefits, parental leave, birthday leave, employee assistance support, and tailored wellness resources.

Only candidates with working rights in Australia or New Zealand will be considered.

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Work Environment

This is a full-time, onsite position based at Oaks Brisbane Wooloongabba Suites in the Greater Brisbane Area.