Guest Service Agent

Role overview

An opportunity is available for a customer-focused Receptionist / Guest Service Agent to assist the Front Office, Sales, and Banqueting functions at Alamanda Palm Cove Hotel in Palm Cove, Queensland. This is a casual position in a scenic beachfront setting, suited to someone who enjoys service work, guest interaction, and a fast-moving hospitality environment.

What you will do

• Support a memorable guest journey from reservation enquiry through to arrival, stay, and departure.
• Act as a positive representative of the hotel and its boutique brand.
• Interact with guests throughout their visit to enhance the overall experience.
• Manage check-in and check-out activity using the hotel property management system.
• Handle reservation queries, suggest suitable options, and upsell rooms where availability allows.
• Work closely with other departments to keep operations running smoothly.
• Answer, route, and manage incoming internal and external phone calls.
• Keep up to date with room rates, packages, and offers.
• Follow through on guest questions, requests, and complaints.
• Provide administrative assistance to operational teams when needed.

What we are looking for

• A genuine interest in helping people and delivering excellent service.
• Strong phone manners and the ability to build friendly relationships with internal and external customers.
• Sound communication skills and good time management.
• Comfortable using computers and handling administrative tasks.
• A warm, approachable, and professional manner.
• Previous front office or reservations experience is preferred, though not essential.
• Experience in a similar position is welcome, but attitude and service mindset matter most.
• Confidence in solving problems, taking ownership of work, and supporting guests effectively.
• A sharp eye for detail and strong interpersonal ability.
• Ability to stay effective under pressure in a busy, varied environment and work well with others.
• A positive, proactive, can-do approach.

About the property and employer

Alamanda Palm Cove is recognised among the top hotels in Australia on TripAdvisor. The property is known for its spacious accommodation, spa, restaurant, wedding facilities, landscaped gardens, and beachfront outlook over the Coral Sea.

The employer is a long-established Australian boutique hospitality group founded in 1986. Its portfolio includes boutique stays, meetings and events, weddings, wellness spas, acclaimed dining venues, and award-winning wines. The business is family owned and offers a workplace focused on developing talent, empowering staff, supporting career growth, and providing staff discounts.

Additional information

• This is a casual role.
• The position offers the chance to grow customer service and administration experience.
• You will work with a supportive team in a beautiful location.
• Company values include Fun, Authentic Hospitality, Caring, Ownership Mindset, Performance, and Growth.