Front Office Supervisor

About the Role and Company

The position is based at Qasr Al Sarab Desert Resort by Anantara in Abu Dhabi, UAE. Anantara Hotels & Resorts is a global luxury hospitality brand inspired by Thai culture and the Sanskrit word meaning 'without end.' Established in 2001 in Thailand, the brand has grown to operate in stunning destinations worldwide. It prioritizes authentic hospitality, memorable guest experiences, and a respectful workplace for its staff.

Key Responsibilities

• Anticipate and fulfill guest needs while handling inquiries with attentiveness and the distinctive Anantara hospitality style.
• Maintain comprehensive knowledge of hotel offerings, including room types, pricing, amenities, dining options, spa and wellness services, and affiliated Anantara properties.
• Supervise guest service delivery to ensure it consistently meets Anantara's high standards and uphold positive guest satisfaction.
• Take accountability for resolving any guest concerns promptly and pursue necessary follow-ups.
• Recommend innovative alternatives to enhance the overall guest experience at Anantara.
• Foster cooperative and productive relationships with all hotel departments.
• Lead daily shift briefings and communicate relevant updates to team members efficiently.
• Manage front desk operations effectively during shifts, including coordinating reception activities.
• Adhere strictly to operational programs such as GHA Discovery, MessageBox, Anantara App, and Guest Preferences management.
• Be prepared to work various shifts, including nights, according to operational demands.
• Operate the hotel buggy safely and responsibly at all times.

Qualifications and Skills Required

• Demonstrated experience in a supervisory role within an office or hospitality environment, exhibiting leadership and team management skills.
• Familiarity with Opera property management system is preferred.
• Strong background in the hospitality sector, particularly hotels or resorts, with solid knowledge of service standards and guest operations.
• Excellent customer service capabilities, maintaining professionalism and composure under pressure.
• Effective time management skills to prioritize and complete tasks promptly.
• Professional appearance aligned with company standards.
• Availability to work weekends and flexible scheduling to meet business needs.