Front Office Shift Leader

Company Overview

Taj Hessischer Hof Frankfurt welcomed its first guests in June 2026 in the center of Frankfurt, blending timeless sophistication with authentic Indian hospitality. The property features 126 rooms and suites, including the spacious Royal Presidential Suite, and is designed with premium materials, fine craftsmanship, and a calm, refined ambiance. Guests are treated to a discreet, attentive, and highly personal service style, where genuine hospitality and thoughtful gestures are central.

With signature food and beverage venues such as Bombay Brasserie, Jimmy’s Bar, and the Lobby Bar, along with exclusive spaces like The Chambers, the J Wellness Circle, and elegant event areas, the hotel positions itself as a distinctive destination for discerning travelers and local guests alike. Taj Hessischer Hof Frankfurt aims to be a contemporary social meeting point where heritage, modern luxury, and mindful service come together.

Role Summary

In this Front Office Shift Leader position, you will take charge of front desk operations during your shifts and ensure a smooth and welcoming guest journey. You will manage check-in and check-out processes, look after both domestic and international guests in a professional and personal manner, and serve as a key contact for requests, questions, and special concerns alongside the Guest Relations team.

You will lead, guide, and support the Front Office team, maintain clear task allocation, and ensure that service and quality standards are consistently upheld. In addition, you will work closely with Housekeeping, Reservations, and Revenue teams. You will also contribute to shift and leave scheduling, help onboard new team members, and support process improvements, upselling initiatives, and guest loyalty efforts.

Qualifications

The role calls for a completed vocational qualification in hospitality or an equivalent background, together with experience in Front Office operations, ideally in a supervisory role within upscale hospitality.

Applicants should bring strong service and host-oriented thinking, a confident and professional presence, and a genuine interest in delivering individualized guest care at an international standard.

Leadership ability is important, including experience in coordinating teams, motivating colleagues, giving constructive feedback, and helping build a respectful and inclusive workplace.

Very good written and spoken German and English are required; knowledge of additional languages is considered an advantage.

You should also be comfortable using common hotel software systems, including PMS and cashier systems.

Additional Information

The source does not mention salary, benefits, work shifts beyond the role being shift-based, notice period, application deadline, or number of openings.

Language requirement details, as well as any further technical system knowledge beyond PMS and cashier systems, are not specified.

Employment Details

This is a full-time, on-site position in Frankfurt, Hesse, Germany.

No internship duration or start date is provided.