Front Office Receptionist

About the Company

Dean Group is a hospitality brand built around personality, individuality, and authentic guest connection. Started in Dublin and now expanding into Europe and the US, the group creates hotels, restaurants, bars, and gyms that each reflect their own identity and culture. The team values warmth, curiosity, and a hands-on approach to service, and encourages fresh ideas that help create memorable experiences.

Role Overview

The Devlin is looking for an experienced Front Office Receptionist to join its team. This position suits someone with prior hotel front office experience, strong familiarity with Opera PMS, and a genuine passion for delivering excellent guest service.

Core Purpose

As the first and final touchpoint for guests, the Receptionist helps shape a positive impression through attentive service, accuracy, and strong local insight. The role covers front desk operations, support for other hotel departments, and maintaining a safe and smooth-running guest environment.

Key Responsibilities

• Welcome guests in a warm, professional manner on arrival and throughout their stay.
• Complete check-in and check-out tasks accurately and efficiently in Opera PMS.
• Look ahead to guest needs and provide service that goes beyond expectations.
• Help with luggage, wayfinding, restaurant reservations, and suggestions for local places to visit.
• Handle guest questions quickly and courteously by phone, email, and face to face.
• Keep the reception desk and public-facing areas clean, neat, and inviting.
• Carry out light cleaning and general upkeep of stairways, corridors, and communal areas during quieter periods.
• Make sure guest-access areas comply with safety, cleanliness, and accessibility expectations.
• Follow hotel security procedures, including access monitoring during night shifts.
• Ensure fire exits and emergency routes remain clear and unobstructed.
• Adhere to health and safety rules, fire procedures, and operating standards at all times.
• Stay alert to unusual behaviour, possible risks, and guest needs, and support emergency responses when needed.
• Coordinate with housekeeping, maintenance, and food & beverage teams to relay guest requests and updates.
• Assist both day and night front office teams during busy periods or shift handovers.
• Escalate incidents, guest feedback, and technical problems to management without delay.

Experience and Requirements

• Prior experience working as a hotel receptionist or front desk team member is essential.
• Working knowledge of Opera PMS or a similar property management system is required.
• Strong English communication skills, both written and spoken, are expected.
• A welcoming, outgoing approach and a strong focus on guest service are important.
• Knowledge of local attractions is an advantage.
• The ability to stay calm, organised, and effective in high-pressure situations is needed.

Benefits

• Access to discounted room rates across the wider group worldwide.
• 50% off food and 25% off beverages across the group.
• Annual leave that increases with length of service.
• Discounts for friends and family.
• Gym membership discounts for eligible roles.
• Ongoing training and development opportunities.
• Clear routes for career growth within the group.
• Gratuities for applicable positions.
• Meals provided during shifts.
• Bike to Work scheme.
• TaxSaver travel support.
• Refer-a-friend rewards.
• Wellness events and access to a wellness platform.
• Employee assistance programme.
• Group savings on cinema, shopping, and similar offers.
• Team appreciation days and service recognition.
• Regular social activities and team gatherings across the group.
• Some benefits apply only to certain positions.

Additional Information

By applying, you are allowing Dean Group to contact you about other opportunities within the group if your experience matches a different opening. The group operates several hotels across Ireland and may consider your profile for another suitable role.

Location

Dublin, County Dublin, Ireland