Front Office Assistant

Role Overview

The Address Collective is seeking a Front Office Assistant to welcome guests professionally, follow established room allocation procedures, and support the smooth day-to-day running of the reception area.

This position covers a wide range of front desk, guest service, cash-handling, communications, and safety-related tasks. The outline below is not complete, and additional reasonable duties may be assigned as needed.

Core Duties

• Report for duty on time, wearing a clean, well-presented uniform and following the company grooming standards at all times.
• Maintain strong standards of personal hygiene, workspace cleanliness, and overall tidiness.
• Follow the organisation’s Code of Conduct and staff handbook instructions.
• Comply with all company rules on fire safety, health and safety, hygiene, customer care, and security.
• Understand and carry out responsibilities set out in the Health and Safety Statement and Staff Handbook.
• Verify that all reception cash floats are accurate.
• Keep all work areas clean, safe, and organised throughout the shift.
• Welcome arriving guests, register them correctly, and address them by name while following brand procedures.
• Ensure all guest check-in and check-out paperwork is completed in line with standard operating procedures.
• Stay fully informed about company sales processes, offers, and promotions.
• Keep up to date with room availability and current room rates.
• Follow all relevant health, safety, hygiene, guest safety, fire, and emergency rules.
• Respond to guest needs as far as reasonably possible, including restaurant bookings, porter assistance, and general information.
• Make sure all guest charges are entered accurately on the correct room accounts.
• Support the upkeep and monitoring of management accounts.
• Stay informed about hotel facilities and amenities, including parking and directions.
• Communicate clearly and professionally with both colleagues and guests.
• Deliver consistent, high-quality customer service.
• Prepare and share departmental reports when required.
• Handle reservations and reply to guests promptly and professionally.
• Answer the switchboard in a warm, friendly manner and route calls correctly when the switchboard operator is unavailable.
• Process reservations, cancellations, and no-shows in line with company policy.
• Do everything reasonable to support guest comfort, satisfaction, and safety.
• Carry out security checks during the day and escalate any concerns to management.
• Report maintenance concerns to management without delay.
• Record messages carefully for guests and staff, including the date, time, message details, sender, recipient, and initials.
• Ensure messages reach the right people as quickly as possible.
• Handle guest questions and requests politely, and log or escalate issues to the Duty Manager when needed.
• Balance telephone, lounge, restaurant, bar, and reception cash at the end of each shift.
• Assign rooms thoughtfully based on guest requests and requirements.
• Review meeting room telephone charges and post them to the correct guest folios.
• Manage safe deposits for guests.
• Increase in-house sales whenever possible and remain alert to sales opportunities.
• Handle foreign exchange transactions for customers.
• Keep all money secure at all times.
• Attend training sessions and communication meetings when scheduled, and follow the information covered in those sessions.
• Complete all checklist tasks for the shift.
• Follow cash handling procedures at all times.
• Carry out any reasonable instruction from a manager, senior colleague, or guest request.

Additional Information

The role requires a person who can work within a hospitality environment, support front desk operations, and maintain professionalism, accuracy, and guest focus throughout the day.

Skills Mentioned in the Posting

Fluency in English, Outlook, and hospitality awareness are noted in the source information.

Working Environment

This is a full-time onsite position based in Sligo, County Sligo, Ireland.