Front Office Ambassador - Everwell

Company Overview

Everwell is a forward-thinking health, wellness, and longevity business focused on highly tailored medical care. Its approach combines evidence-based therapies, functional medicine, and bio-optimization to support long-term health, improve vitality, and help people take a more active role in their wellbeing.

Role Summary

The Front Office Ambassador at Everwell Polyclinic is the first person patients, visitors, and partners meet. The role is central to creating a courteous, reassuring, and professional experience while keeping the front desk running efficiently and supporting coordination between administrative and clinical teams. The position reflects the clinic’s patient-first service standards.

Key Responsibilities

• Welcome patients, family members, and visitors in a friendly, respectful, and reassuring way.
• Answer and manage phone calls, emails, and walk-in enquiries related to appointments, services, and general clinic information.
• Arrange, confirm, and follow up on appointments across multiple specialties.
• Keep the reception area tidy, hygienic, and fully supplied with current clinic forms and information materials.
• Work with clinical staff to support a smooth patient journey, timely appointment preparation, and follow-up assistance.
• Help with patient registration, insurance checks, and the collection of required documents and consent forms.
• Carry out administrative duties such as courier handling, scanning documents, sorting mail, and tracking stock or supplies.
• Perform basic data entry in clinic systems, including patient details and appointment records.
• Coordinate with Nursing, Administration, and Marketing teams to improve the overall patient experience.

Qualifications

Applicants should bring at least 3 years of experience in a front desk or other customer-facing position, with healthcare or clinic experience considered a strong advantage. A good grasp of patient privacy, insurance procedures, and medical terminology is beneficial. The ideal candidate communicates clearly, works well with people, remains calm and empathetic, and presents professionally in a busy healthcare setting. Strong English communication is required, and knowledge of Arabic or another language is an added advantage.

Additional Information

This role is based in Dubai, United Arab Emirates and is a full-time onsite position.