Front Desk Agent

Company Overview

Accor is a global hospitality group built around a passion for service and responsible travel. With more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries, the group encourages innovation while honoring each brand’s distinct identity.

Team members are welcomed into an inclusive and supportive culture designed to help them grow, explore new career paths, and build meaningful experiences for guests, colleagues, and communities. Working here means contributing to memorable service with a strong sense of purpose.

Role Summary

The Fairmont Washington, D.C., located in the West End of Washington, DC, is seeking a Front Desk Agent to join its Front Office team. This position is suited to hospitality professionals who enjoy creating excellent guest experiences and already have some front office exposure.

The Front Desk Agent is expected to deliver warm, courteous, and efficient service while managing guest interactions at the front desk and supporting smooth hotel operations.

Key Duties

• Manage guest arrivals and departures, including the full check-in and check-out process.
• Process cash and credit card payments accurately.
• Record transactions and keep guest accounts current and error-free.
• Support guests in person and over the phone.
• Handle reservation requests, bookings, and any special guest requirements when needed.
• Respond to guest messages and enquiries promptly and effectively.
• Ensure every guest is greeted with a friendly and welcoming first impression.
• Verify that guest reservations and profiles are accurate and up to date.
• Follow all standard operating procedures, hotel policies, and service standards.
• Take on additional tasks as assigned.

Candidate Profile

The ideal applicant brings strong communication skills, attention to detail, a problem-solving mindset, and a positive team attitude. Comfort working under pressure, staying organized, and maintaining a service-focused approach are important for success in this role.

Working Conditions and Physical Demands

• The schedule must remain flexible, including weekends and holidays.
• The role requires long periods of standing, and may also involve sitting for extended periods.
• Physical tasks may include lifting, carrying, pushing, and pulling items weighing up to 30 pounds.

Compensation and Benefits

The position offers an hourly pay range of $24.00 to $26.00.

• Competitive salary
• Paid time off
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Employee discount card with reduced rates across Accor properties worldwide
• Learning and development opportunities through internal academies
• Potential for career growth within the property and internationally
• Opportunities to contribute through corporate social responsibility initiatives

Additional Requirements

Prior front office experience is preferred. A college or university degree in a related field is considered an advantage. Familiarity with property management systems, especially Opera, is also beneficial. The applicant must be legally eligible to work in the United States without sponsorship.

Confidentiality

All application information will be handled confidentially in line with EEO guidelines.