Founding Customer Success

Role overview

This is a ground-up opportunity to create the customer success and retention function for the business. You will be joining at the earliest stage, so the work will involve defining processes, shaping the team’s approach, and helping customers get long-term value from the platform.

The environment will be fast-moving and occasionally messy, because the function is being built from zero. You will not be working alone, but this role will require initiative, resilience, and comfort with ambiguity.

This position is based in Bengaluru East, Karnataka, India and is not suitable for people seeking a remote-only arrangement.

The product is built around bizdeals.gonuclei.com, and AWS powers a major part of the business.

What you will do

• Help design and establish the customer success function from the beginning.
• Work with the team to define retention workflows, customer engagement methods, and practical operating processes.
• Identify customer problems, frame possible solutions, and help execute the right approach.
• Build relationships with customers that feel natural, trusted, and conversational, not purely transactional.
• Learn the product and its technical context well enough to confidently discuss relevant concepts, including AWS-related basics.
• Communicate clearly and professionally with strong energy and voice presence.
• Prepare a one-page written plan before the first conversation, outlining how you would build an effective success function and what practices should be avoided.

What we are looking for

• A person who demonstrates strong ownership and a genuine interest in the retention side of the business.
• Someone who enjoys solving undefined problems and building processes from scratch.
• High effort, consistency, and a strong work ethic.
• The ability to connect with customers comfortably and hold meaningful conversations.
• Curiosity and a willingness to learn technical topics quickly.
• Very good communication skills in both English and Hindi, including confident speaking style and voice modulation.
• At least 2 years of experience in customer management in any role; prior direct relevance is not mandatory if you are motivated to learn.

Important notes

Applicants should be prepared for a demanding zero-to-one environment where clarity is still being created. The team expects honesty, initiative, and a readiness to contribute beyond a fixed playbook.

You may use AI tools to brainstorm ideas for the one-pager, but the final submission should be written in your own language and not generated by AI.

Who should apply

Professionals who want to build a customer success function from scratch, are comfortable working onsite in Bengaluru East, and are open to learning as they go should consider this role.