Financial Service Representative

About the role

LendDirect is looking for a customer-oriented Financial Service Representative to join its Saskatoon branch. This position sits within a long-established consumer finance organization backed by Attain Finance, with decades of experience serving customers across Canada and the U.S. The role offers the chance to contribute to a collaborative lending environment while developing a long-term career in financial services.

What you will do

• Provide high-quality service to both new and returning customers, supporting them through the loan application and servicing process in a professional and helpful manner.
• Use consultative selling methods to explain available financial products and services, while identifying opportunities to recommend additional solutions that fit customer needs.
• Handle incoming customer calls and also place outbound calls to generate new business and share product information.
• Work with customers on overdue accounts and help guide them toward workable repayment or resolution options.
• Take part in structured, hands-on training and one-on-one coaching to strengthen product knowledge and confidence.
• Follow company procedures and all applicable regulations to safeguard customer data and protect company resources.

Who this role is for

This opportunity is suited to someone who enjoys helping people, thrives in a fast-moving environment, and is motivated by both service and sales. The company is seeking an adaptable team player who is eager to learn and grow within the organization.

Requirements

• Strong customer service mindset and a genuine interest in helping others.
• Confidence in discussing and promoting products or services in a sales-focused setting.
• Clear verbal and written communication skills, with the ability to quickly build rapport.
• Good problem-solving ability and a practical approach to customer issues.
• Willingness to learn new tools, systems, and procedures in a changing environment.
• Ability to work cooperatively with colleagues and contribute to team goals.
• High school diploma or equivalent is required; college coursework or a degree is an added advantage.
• Background in customer service, sales, or consumer finance is preferred, though not mandatory because training will be provided.

Work location and schedule

The role is based at 1101 8th Street East, Saskatoon, SK S7H 0S3. Operating hours are Monday to Friday from 9:00 am to 7:00 pm, and Saturday from 9:00 am to 5:00 pm.

Compensation and benefits

The hourly pay range for this position is $17.50 to $23.50. The starting rate within this range will depend on factors such as location, skills, knowledge, competencies, and experience.

Full-time employees are eligible from day one for Paid Time Off, Medical, Dental, Vision, Life Insurance, Disability, and other optional coverages. After 3 months of employment, employees can join the RRSP/DPSP program with company matching.

Additional benefits include access to the Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, and the opportunity to earn monthly bonus incentives.

Career stories

The company highlights internal growth opportunities through employee success stories, including team members who advanced from Financial Service Representative or Assistant Manager roles into branch leadership, district management, and corporate talent acquisition positions.

Equal opportunity and application safety

Attain Finance is committed to equal employment opportunity and does not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, genetic information, or other protected characteristics under applicable law. Reasonable accommodation is available for qualified employees with protected disabilities where required by law.

Applicants are warned that the company will never request personal banking details, ask for money transfers, require a credit card, or ask candidates to buy equipment for applications or training. Official email addresses for authorized representatives use the domains @attainfinance.com, @curo.com, @first-heritage.com, @heightsfinance.com, and @cashmoney.ca.