Field Service Technician

About the company

Endress+Hauser is a global measurement instrumentation specialist with more than 17,000 people working across process automation. The business is family-owned and focuses on building long-term relationships, supporting employee growth, and creating technology that helps industries perform better worldwide.

In this role, you will represent the brand at customer sites and reflect the company’s values through technical know-how, professional behavior, and a strong focus on customer success. Success in the position depends on attentive listening, thoughtful responses, and delivering practical solutions that add real value.

Role overview

The Field Service Technician is responsible for providing dependable service and technical support for process instrumentation. The position covers on-site installation within permitted limits, calibration, commissioning, repairs, fault-finding, and customer support and training. Strong technical ability, clear communication, and a commitment to continuous improvement are essential. A key measure of performance is helping grow the business through proactive, professional customer interaction.

Key duties

• Carry out on-site work at customer locations, including installation within scope, repairs, servicing, commissioning, calibration, and troubleshooting of Endress+Hauser process instrumentation.
• Make sure all equipment is handled safely during work and left in a condition that is safe for customer use.
• Prepare service reports promptly and complete the SalesForce work-order steps accurately so invoices can be issued without delay.
• Handle Smart Support cases and communicate through Vonnage, the cloud communications platform used for support.
• Deliver customer training on the use, servicing, and operation of Endress+Hauser products and tools.
• Keep spare parts stocked and maintained in the service vehicle.
• Record and pass on customer feedback, sales leads, and training opportunities using SalesForce and direct communication with the line manager and other relevant colleagues.
• Take responsibility for personal learning and development through internal and overseas training options.
• Work in line with health and safety policies and procedures at all times.
• Perform additional duties that match your skills and experience and support the ongoing development of the role and service team.

Candidate profile

The ideal applicant should have at least a trade certificate in Electrical & Instrumentation and relevant hands-on experience with industrial instrumentation. Mechanical and/or electrical skills are a plus.

You should be an effective communicator with strong customer service abilities and the confidence to explain information clearly and concisely. A structured, solution-focused approach is important, along with a positive attitude toward challenges and service improvement. The role also calls for close collaboration with sales colleagues and comfort working in changing environments with shifting priorities and technologies.

What’s offered

• Company van, laptop, and mobile phone branded for the business.
• A pension scheme and access to health-related benefits that support employee well-being.
• Employment with a supportive family-owned organisation that values sustainability and long-term commitment.
• Ongoing professional development through training, knowledge sharing, and e-learning opportunities.
• A friendly, inclusive workplace culture that encourages teamwork and well-being.

Application notes

Applications should be submitted through the company careers page. Email applications will not be accepted because of data privacy requirements.

Unsolicited profiles from agencies, HR service providers, or similar organisations are not required and will not be reviewed. The company does not currently work with external service providers for this position, and any such submissions will be deleted without consideration.