Fax Administrator

Role overview

American Specialty Health Incorporated is hiring a Fax Administrator to assist the Medical Necessity/Benefit Administration team. The role is centered on managing and organizing all faxes entering the department while supporting related administrative and communication tasks.

Remote work setup

This is a work-from-home position that includes remote training. You must be able to work from a designated home workspace using company-issued equipment. A dependable internet connection is required for video-based meetings, with a minimum speed of 50 Mbps download and 10 Mbps upload. A faster connection of 100 Mbps down and 20 Mbps up is recommended for better video quality.

Key duties

• Handle every incoming Medical Necessity Review form that arrives by fax, mail, or electronic submission.
• Collect fax transmissions on an hourly schedule.
• Separate, stamp, and staple faxed documents, then classify them into seven groups: MNR Forms, Resubmissions/Modification Forms, Claims, Tracers, Personal Faxes, Miscellaneous, and Incomplete.
• Send MNR Forms and ReOpen/Modification Forms to the Front End Supervisor within 15 minutes after each hour.
• Track and record the number of faxes received each hour, including counts for each category.
• Contact practitioners about fax transmission issues and note every call in the communication log; at least 35 calls per day are expected.
• Route faxes intended for other departments using interoffice envelopes.
• Receive, sort, log, scan, and forward MNR forms that come in by mail to the Front End Supervisor as soon as they are received.
• Perform basic fax machine upkeep such as replacing toner.
• Support state-mandated calling related to adverse determinations.

Qualifications

A high school diploma or GED is required. The employer is looking for candidates with 0 to 1 year of general clerical experience.

Core competencies

• Ability to build respectful, cooperative working relationships.
• Strong customer service orientation for both internal teams and external contacts.
• Good listening skills and clear interpersonal communication.
• Ability to organize work, prioritize tasks, multitask, and manage time well.
• Accuracy and productivity in a fast-changing environment with frequent interruptions.
• Skill in analyzing information and situations to identify effective solutions.
• Ability to handle all matters with strict confidentiality.

Physical and environmental requirements

The work is mostly sedentary and involves sitting for long periods. The role requires speaking, seeing, hearing, verbal and written communication, moving within the facility as needed, and using a telephone and computer keyboard. The position also requires the ability to lift up to 10 lbs. The work environment is remote/work from home.

Equal opportunity and accommodation

American Specialty Health is an equal opportunity and affirmative action employer. Qualified applicants are considered without regard to legally protected characteristics, including sex, pregnancy-related conditions, gender identity or expression, race, color, religion, creed, national origin, citizenship, ancestry, disability, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or other protected status under applicable law. Applicants with disabilities or disabled veterans may request an accommodation through the Human Resources Department at (800) 848-3555 x6702. The company also states that it will not retaliate or discriminate regarding lawful discussions or disclosures about pay, subject to legal exceptions for employees with access to compensation information as part of their job duties.

Other notes

Relevant themes for this role include healthcare administration, fax handling, claims processing, and office support.