Exams Operations Officer

About the organisation

The British Council works to support peace and prosperity by building links, mutual understanding, and trust between people in the UK and communities around the world. Over the past 90 years, it has helped shape better futures through education, arts, culture, language, and creativity. The organisation operates with people in more than 200 countries and territories and has a presence on the ground in over 100 countries.

Its mission is to connect and inspire.

Role overview

As an Exams Operations Officer, you will help ensure exams are delivered smoothly and in line with standards by managing operations, compliance, secure materials, venue coordination, and resolution of issues. The role is focused on supporting a reliable test-day experience and maintaining a positive customer journey.

This position is based at Napier Road, Singapore under the Country/Cluster Operations team. It is a fixed-term contract for 1 year, and the pay band is 4 / Grade H.

Key accountabilities

• Support the full exam delivery process from planning through to test-day execution.
• Coordinate with venues and maintain effective working relationships with venue staff and other stakeholders.
• Handle confidential exam materials securely and ensure all handling procedures are followed.
• Make sure operational activities comply with required policies, standards, and security controls.
• Assist in solving operational issues quickly so exam delivery remains uninterrupted.
• Support customer queries and help maintain a high-quality service experience.
• Track risks, prepare updates and reports, and help ensure resources and processes are in place as required.
• Work flexibly on test days, including weekends, as part of the contracted schedule.

Experience and knowledge

The ideal candidate will have experience in a busy operational setting with a strong focus on customer service. Experience related to exam operations, logistics, or compliance will be an advantage. The role also requires the ability to work to compliance, risk, and security expectations.

Language and education

Strong English skills are essential, with fluency needed in both written and spoken communication to navigate internal systems and support international operations.

Candidates should have a diploma in any discipline. A degree will be considered an added advantage.

Eligibility

Applications are invited from people already based in Singapore who have the legal right to work there. Relocation assistance is not available for this position.

Equality, diversity and inclusion

The organisation welcomes applications from all parts of the community and is committed to building an inclusive workforce. It is a Disability Confident Employer and guarantees an interview for disabled applicants who meet the minimum requirements. Reasonable adjustments can be discussed to support participation in the recruitment process and in the role.

Safeguarding

The organisation is committed to safeguarding children, young people, and adults. Any appointment involving direct contact with vulnerable groups will depend on satisfactory checks completed in line with legal requirements and safeguarding policies for adults and children.

Application support

If you have trouble submitting your application, contact the HR team at askhr@britishcouncil.org.

Additional information

Closing date: Sunday, 12 July 2026 at 23:59 Malaysia Time (GMT +8).

The role requires flexibility to work on test days, including weekends, within the contracted working hours.