Enterprise Business Development Representative

About the company

Intercom’s Fin is an AI customer agent designed to help businesses deliver excellent customer experiences. It supports always-on service across the customer journey, from support through sales and ecommerce. Built on proprietary AI models, Fin can handle complex customer issues end to end across channels with very little setup or integration. It can also be paired with Intercom’s integrated help desk to create one system for modern support teams.

Founded in 2011, the product has grown quickly and is now used by nearly 30,000 businesses worldwide. The company operates with a fast-paced mindset, values speed and intensity, and focuses on delivering strong results for customers.

Role overview

As an Enterprise Business Development Representative, you will be responsible for generating enterprise pipeline and supporting revenue growth for the Fin sales team. Working from the Dublin headquarters, you will help expand Fin across EMEA by reaching senior decision-makers at large, complex organizations and showing how the product can improve customer experience.

The business development team places a strong emphasis on learning and internal growth. This position is suited to someone who wants to grow quickly in enterprise sales, contribute to a high-performing team, and take on meaningful responsibility in a fast-moving environment.

Key responsibilities

You will manage a named portfolio of enterprise accounts with more than 2,000 employees, working alongside Enterprise Account Executives across UKI, DACH, Nordics, and Benelux markets.

Your work will include multi-channel prospecting through phone, email, LinkedIn, and events, with a focus on multiple stakeholders within the same account rather than single-contact outreach.

You will communicate with VP- and C-suite-level buyers using tailored, insight-driven messaging that reflects their business challenges and industry context.

You will build and execute account-based prospecting plans by researching accounts, mapping stakeholder groups, and developing a multi-threaded engagement strategy before outreach begins.

You will also provide a high-quality experience for prospective enterprise customers, maintain strong product and market knowledge, collaborate with Enterprise AEs on territory planning and pipeline reviews, and support the development of newer team members.

Candidate profile

The ideal candidate has at least 2 years of customer-facing experience in a BDR, SDR, or similar outbound sales role. Experience in enterprise or commercial SaaS is preferred.

You should be motivated to build a long-term career in sales, with interest in progressing into an Account Executive or senior closing position.

Strong account-based prospecting skills are important, including the ability to research target accounts, identify stakeholder groups, and plan multi-touch outreach. Comfort with VP- and C-level conversations in complex organizations is also needed.

Success in this role requires strong prioritization skills, attention to CRM and sales process discipline, and the ability to manage a large account list effectively.

You should bring awareness of the enterprise SaaS landscape, relevant industry trends, and the customer experience and AI space, along with the ability to use that knowledge in outreach.

Excellent communication skills are essential, especially for writing concise executive messaging and adapting your approach across channels and personas.

A growth mindset, openness to feedback, self-awareness, and a strong results orientation are also key traits for this role.

Bonus qualifications

Working knowledge or fluency in a second European language such as German, French, or Dutch is an advantage.

A bachelor’s degree is preferred.

Familiarity with Salesforce, Outreach, 6sense, ZoomInfo, and LinkedIn Sales Navigator is also beneficial.

Benefits

The role comes with a competitive salary and equity in a fast-growing startup.

Employees receive weekday lunch, snacks, and access to a fully stocked kitchen.

There are regular compensation reviews, unlimited access to Claude Code and other leading AI tools, and a culture that encourages experimentation and building.

Additional benefits include a pension scheme with up to 4% employer match, life assurance, comprehensive health and dental insurance for employees and dependents, and a flexible paid time off policy.

Parental leave includes paid maternity leave and 6 weeks of paternity leave. A Cycle-to-Work Scheme with secure bike storage is also available, and MacBooks are standard equipment, with Windows provided for some roles where required.

Working policy

This position follows a hybrid work arrangement. Employees are expected to work from the office at least three days per week, with the remainder available from home.

Culture and equal opportunity

The company describes its workplace as open and inclusive, with a preference for staying focused on work and avoiding divisive social or political topics in company communications. Personal views on non-work matters are respected when shared on personal time and platforms.

The organization is committed to equal employment opportunity and does not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally protected characteristic.