Director, US Patient Assistance Program

Role overview

This is a leadership opportunity focused on building and running a national patient assistance program for a fast-growing biotech organization. The position is based in the United States and is intended to improve access for patients who face financial or access-related barriers to essential therapies.

The role combines strategic program design with operational ownership. You will shape a scalable patient assistance model that can support existing products today and future launches across multiple indications. Success in this role depends on close collaboration with patient services, market access, compliance, legal, finance, medical, commercial, and external vendor partners.

Key accountabilities

• Set the direction for the patient assistance program and continuously refine its structure, design, and rollout so it stays aligned with current products and future pipeline needs.
• Create flexible program frameworks that are not tied to a single indication and can support long-term expansion and launch preparedness.
• Own daily operations across intake, eligibility review, case handling, and product fulfillment.
• Direct and improve the performance of hub providers, specialty pharmacy partners, and third-party vendors using service-level expectations, performance metrics, and ongoing process improvement.
• Develop and maintain SOPs, control mechanisms, and documentation practices that support operational consistency and audit readiness.
• Work across legal, compliance, market access, finance, medical, and commercial teams to keep the program aligned and well governed.
• Track operational performance and use the data to strengthen patient access pathways and improve overall program outcomes.
• Handle complex escalations with a patient-centered approach and drive timely issue resolution.
• Ensure the program follows all relevant regulations, privacy obligations, and internal governance standards.

Requirements

• A bachelor’s degree is required; an advanced degree such as an MBA, MHA, PharmD, or a closely related qualification is strongly preferred.
• At least 10 years of experience in pharmaceutical, biotech, healthcare operations, or patient support leadership.
• Background leading patient assistance programs, hub services, call center operations, or similar patient access functions.
• Working knowledge of specialty pharmacy, benefits verification, reimbursement pathways, and patient access workflows.
• Experience managing external vendors and improving performance against SLAs and operational KPIs.
• Strong understanding of compliance requirements, including HIPAA and patient privacy obligations.
• Ability to work both strategically and hands-on in a fast-moving, growth-focused environment.
• Strong analytical and problem-solving capability, with the ability to turn operational data into improvements.
• Excellent communication, stakeholder management, and influencing skills in matrixed organizations.
• Willingness to travel about 30% as needed.

Benefits

• Base pay is listed at $184,000 to $253,000, with eligibility for short-term and long-term incentive plans.
• Medical, dental, and vision coverage are included.
• Retirement savings support is available, along with additional employer-backed benefits.
• Life, disability, and supplemental insurance options are offered.
• Generous paid time off and well-being support programs are part of the package.
• The role offers the chance to lead a national patient access initiative with high business and patient impact.
• Strong exposure to commercial, medical, compliance, and market access functions.
• Opportunity to help shape and scale innovative patient support models across several therapies and indications.

Application and hiring process

This role is being advertised on behalf of a partner organization, which will manage applications and all next steps directly. Applications are reviewed through an AI-supported matching process designed to surface the strongest-fit candidates for the hiring team. The final selection, interviews, and assessments are handled by the employer’s internal team.

Data privacy notice

By applying, you acknowledge that your personal data may be processed to assess your candidacy and shared with the hiring employer where relevant. This processing may rely on legitimate interest and pre-contractual measures under applicable data protection laws, including GDPR. You may request access, correction, deletion, or objection to processing at any time.

Artificial intelligence tools may be used to support parts of the hiring workflow, including resume review, application analysis, response evaluation, and identifying possible inconsistencies or verification signals. These tools assist recruiters and do not replace human judgment; final hiring decisions are made by people.