Director of Field Technical Training

Role overview

This position leads the company’s field technical training function with limited supervision. The role focuses on building and carrying out a training strategy that strengthens product adoption, improves customer outcomes, and supports overall business expansion. It manages a group of field technical trainers who provide certification and product training to customers, technicians, dealers, and channel partners across several markets.

What you’ll do

• Set the direction for field technical training so customers, technicians, and partners gain strong proficiency in the company’s products and solutions.
• Guide, coach, and manage a team of field trainers delivering customer training across North America and other assigned regions, keeping work aligned with business priorities.
• Use AI and other modern learning tools to make training programs more effective, efficient, and scalable.
• Maintain a qualified, productive team by handling staffing, performance management, reviews, and growth planning for regional training managers while keeping performance and budget goals on track.
• Coordinate training operations, including schedules, travel, resources, and performance tracking to ensure smooth delivery of services.
• Stay up to date on training methods, instructional design trends, and technology improvements through seminars, forums, and industry meetings.
• Work with dealers, architects and engineers, as well as sales and training teams, to build awareness and enthusiasm for new products and technologies.
• Represent the company at selected trade shows and industry events as a subject-matter and training ambassador when needed.
• Create a clear training vision that supports customer success, product usage, retention, and revenue growth.
• Build and keep improving curricula, certification paths, learning materials, and delivery approaches for both classroom and virtual settings.
• Collaborate with Sales, Customer Success, Product, Engineering, and Marketing to make sure training supports business goals and expansion opportunities.
• Review customer results, training impact, product usage, and field feedback to spot ways to improve outcomes and drive additional sales.
• Follow the company’s data classification requirements and all internal policies.
• Look for process improvements that increase efficiency, reduce cycle time, remove waste, and better serve customers.
• Handle other assigned duties as business needs change.

Requirements

• Bachelor’s degree in Engineering, Technical Education, Business, Information Technology, Electronics, or a closely related field.
• At least 10 years of steadily advancing experience in technical training, customer enablement, field services, technical support, sales engineering, or similar functions.
• Minimum 5 years of experience in the burglar/fire industry, preferably with the DMP product line.
• Ability to study for and score 90% or higher on advanced RTM examinations.
• CTT+ certification, or willingness to earn an equivalent credential.
• Proven success creating and delivering training programs for complex technology products, industrial equipment, software platforms, IoT solutions, or comparable systems.
• Strong experience assigning work, setting priorities, and holding team members accountable for deadlines and outcomes.
• Ability to lead distributed teams and manage field-based staff with substantial travel requirements.
• Comfort presenting technical material to technicians, operators, managers, executives, and channel partners.
• Excellent communication, facilitation, presentation, and interpersonal skills.
• Open to constructive feedback and able to use it effectively.
• Any equivalent mix of education and experience may also be considered.

Additional information

Employers in this role are an equal opportunity provider and support veterans and individuals with disabilities.

Benefits and perks

The package includes an onsite medical clinic for the employee, spouse, and dependent family members aged 18 and under living at home. Additional benefits include medical coverage, dental coverage, 401(k), life insurance, short-term disability, long-term disability, paid vacation, paid holidays, a free security system, and free UPS shipping.

Workplace

This is an onsite position based in Springfield, Missouri.