Digital Private Client Specialist

About the role

CELINE is a French luxury leather-goods and couture house known for refined, timeless collections and a strong creative vision. The brand is looking for an experienced, authentic, and highly adaptable professional to join its Omnichannel Client Services team as a Digital Private Client Specialist. The role is focused on creating exceptional digital client experiences while also contributing directly to sales growth through meaningful in-person and virtual client engagement.

In this position, you will support CELINE’s most valuable clients by building trusted relationships, using digital selling tools, and delivering a highly personalized luxury service experience. You will act as a digital host and strategic partner, helping ensure every interaction reflects the brand’s elevated standards and aligns with its broader vision.

Key responsibilities

• Develop, manage, and grow a carefully selected portfolio of high-value clients through personalized outreach and exclusive engagement.
• Work closely with Client Relations Management and leadership to design and implement client retention and development plans, while also identifying promising new prospects.
• Understand omnichannel allocation processes and delivery timelines so clients receive clear updates on order fulfillment and shipping progress.
• Review client engagement data, sales outcomes, and operational performance, then turn those insights into actionable recommendations and goals.
• Recommend improvements to digital clienteling tools, platforms, and workflows to enhance the client journey and improve sales efficiency.
• Use video consultations, secure messaging, live chat, and other digital platforms to create high-end shopping experiences and generate revenue.
• Respond to inbound and outbound inquiries across all channels and convert qualified prospects into long-term clients.
• Represent CELINE as a digital ambassador and help guide Client Service advisors on advanced digital clienteling practices.
• Meet individual sales targets and contribute to growth across all product categories while consistently delivering against KPIs.
• Build detailed client profiles, identify preferences, and create targeted outreach based on customer insights.
• Maintain a polished, professional approach while advising clients, answering product questions, and recommending the most suitable online shopping experience and products.
• Partner with merchandising, logistics, marketing, and client service teams to ensure smooth omnichannel execution and strong fulfillment support.
• Keep accurate CRM records with rich client information to anticipate needs and encourage repeat business.
• Conduct virtual and in-person appointments, provide styling guidance, and present tailored product suggestions.
• Host and curate premium client experiences during events such as Made-to-Order sessions, Couture presentations, and fashion shows.
• Stay informed on global fashion trends, product launches, and luxury market developments to keep client conversations relevant and insightful.
• Train team members on remote selling appointment practices.
• Create and execute clienteling plans aimed at achieving sales goals, improving NPS, and strengthening loyalty.

Candidate profile

• Business school, university degree, or equivalent professional experience.
• At least 5 to 7 years of progressive experience in luxury fashion retail, especially in digital sales and client relationship management.
• Proven ability to manage a strong client book of ultra-high-net-worth individuals and deliver outstanding sales results.
• Strong digital fluency, including social media clienteling, e-commerce platforms, and virtual selling tools.
• Prior experience in a luxury or fashion business is essential; retail experience is preferred.
• Excellent organizational, communication, and interpersonal abilities, with strong attention to detail.
• Ability to influence and collaborate effectively with colleagues at all levels, including senior leaders and retail teams.
• Comfort working flexible hours, including evenings, weekends, and holidays, with an expectation of on-site presence and travel as needed.
• Confident storytelling, presentation skills, and a refined approach to brand heritage, craftsmanship, styling, and luxury etiquette.
• Self-driven, proactive, and goal-oriented, with a strong appetite for innovation and new selling methods.

Additional information

CELINE is an equal opportunity employer and is committed to maintaining an inclusive workplace built on respect. The company welcomes diversity and does not discriminate on the basis of gender, gender expression, disability, origin, background, religious beliefs, sexual orientation, or any other legally protected characteristic.

Compensation and benefits

The hourly pay range for this role is between $26 and $28, depending on the candidate’s relevant experience and skills. The package also includes medical, dental, and vision coverage; short- and long-term disability benefits; various paid time off programs; employee discount perks; and a retirement plan with employer contribution.