Desktop Support Officer (Education)

Role overview

Centorrino Technologies (CT) describes itself as a people-first technology team focused on delivering standout customer experiences. The organisation highlights recognition as a Great Place to Work for 2024-2025 and as one of Australia’s Best Places to Work for Medium & Large businesses in 2025, along with an eNPS score of 68. It is now hiring a Desktop Support Officer to work from North Keilor in a permanent, embedded onsite position supporting customers in the education sector.

In this role, you will provide hands-on technical assistance across a wide variety of systems and devices, including Macs, PCs, tablets, server environments, network infrastructure and voice platforms. You will also work alongside specialist teams responsible for server and network support, helping maintain strong service delivery and a positive customer experience.

Key responsibilities

• Keep the customer’s daily technology operations running smoothly.
• Build friendly, approachable relationships with end users and provide a personable service.
• Maintain accurate and current documentation, procedures and support records.
• Take ownership of routine technology issues and coordinate with external third-party providers when needed.
• Work with colleagues to spot process gaps and suggest better ways of doing things.
• Partner with other internal teams to ensure issues are resolved effectively for the customer.
• Recommend and support process improvements that make operations more efficient.
• Work across departments to deliver high-quality solutions.
• Ask for customer feedback and use it to improve service performance continuously.
• Identify issues or requests that do not yet have a defined process and help create one.

Skills and experience

• Strong commitment to customer service and confidence helping users solve basic technical problems.
• Practical experience or familiarity with first-level support for computers and other devices.
• Interest in technology and willingness to learn new tools, systems and concepts.
• Clear, calm communication when diagnosing and explaining technical issues.
• Positive, solution-oriented attitude when supporting others.
• Strong verbal and written communication skills for working with different stakeholders.
• Flexibility to work later than usual or adjust schedules when unexpected situations arise.

Benefits

• Access to extensive training and development to support ongoing career growth.
• A range of discounts and employee benefits designed to help stretch your budget.
• Choice of IT equipment, plus access to cost-price technology for personal use.
• Regular team events that help celebrate wins and strengthen team culture.

Additional requirements

This role requires a valid Vulnerable People Check / Working with Children Check (WWCC) and a Police Check.

Work environment

The position is based onsite in North Keilor and is focused on supporting educational customers in an embedded service model. The role involves collaboration, adaptability and a strong service mindset in a fast-paced technology environment.

Inclusion

CT says it values diversity, inclusion and a wide range of backgrounds, and encourages applications from people who want to contribute to an innovative and collaborative workplace.