Dental Service Engineer

Role overview

This position combines remote support with field service work for dental technology systems. The engineer will assist with first- and second-line technical and administrative support across Carestream Dental hardware and software, while also helping dealer partners, internal teams, and end users with on-site or field-based technical issues.

Core support duties

• Handle technical and administrative support requests for Carestream Dental products at the first and second support levels.
• Respond to customer questions and route issues through the appropriate escalation path when needed.
• Arrange customer licenses and spare parts as required.
• Use diagnostic tools to identify faults, isolate the root cause, and apply suitable fixes.
• Balance remote troubleshooting work with field service responsibilities, with approximately half of the role focused on this area.

Field service and training

• Support the dealer network, internal staff, and end users in resolving technical concerns.
• Provide technical and application training to Carestream Dental employees, dealer technicians, and customers.
• Work with a strong focus on DICOM-related environments and workflows.

Customer service expectations

The role requires consistently strong customer service delivery, both while supporting issues remotely and when working directly in the field.