Delivery Technician I

Role overview

The Delivery Technician I supports patients, families, caregivers, and healthcare/home medical equipment teams by delivering professional home medical equipment services. The role focuses on setting up equipment, giving first-time instructions, and collecting equipment when needed.

Compensation is competitive and will reflect the candidate’s experience and the skills they contribute to the organization.

Key duties

• Transport, install, and retrieve durable medical equipment, oxygen equipment, and related supplies for home care patients and commercial clients while following company procedures.
• Explain equipment use clearly so patients and clients can operate it correctly.
• Evaluate home safety, ease of access, and the patient/customer’s condition and needs, and update the supervisor or Quality team if circumstances change.
• Work with the dispatch team to plan the most efficient delivery schedule and route.
• Drive safely and maintain proper care of the vehicle and equipment during deliveries and pickups.
• Follow road safety, site safety, and infection control practices at all times.
• Handle patient interactions with professionalism, kindness, and empathy.
• Take part in a rotating on-call schedule and respond to concerns or questions within company rules.
• Complete any additional tasks assigned by management.

Requirements and qualifications

• High school diploma or GED equivalent.
• Current driver’s license with no major DMV infractions in the past 3 years.
• Prior delivery experience is preferred.
• Ability to obtain and maintain a DOT medical card.
• Strong communication and customer service abilities.
• Well organized with strong attention to detail.
• Comfortable using a tablet or iPad to work with internal systems and applications.
• Basic math skills.

Physical and working conditions

This position involves physical and mental demands typical of the role. Not meeting one or more of these requirements does not automatically disqualify a candidate or employee. Reasonable accommodations may be considered depending on the requirement, the job’s essential functions, and the accommodation requested.

• Ability to pass a DOT medical examination.
• Capability to lift up to 60 pounds.
• Ability to stand, sit, and walk for extended periods.
• Ability to use a dolly or hand cart to move heavier items.
• Ability to kneel, stoop, bend, or crawl when needed.
• Ability to safely enter and exit a vehicle using a step or handle.