Customer Support Specialist

Role overview

Bloomlife is looking for a Customer Support Specialist to be the first point of contact for users and healthcare providers. In this role, you will make sure each interaction is handled with care, questions are answered quickly, issues are resolved, and every person feels heard and supported.

You will work closely with the commercial team to help modernize prenatal care. The position suits someone who enjoys speaking with people, brings strong empathy to every conversation, and is skilled at uncovering what customers really need by listening carefully.

What you will do

• Handle daily communication with users across phone, text, chat, email, and social channels while maintaining a professional and positive brand experience.
• Support patients by answering questions, resolving technical issues, and escalating product or technical problems when needed.
• Own the patient experience from order placement through offboarding, ensuring a smooth and positive journey at every stage.
• Track patient adherence and proactively reach out when warning signs or other concerns appear.
• Support healthcare providers by responding to their requests and following up with their patients when necessary.
• Build trusted relationships with providers and help make their work easier and more efficient.
• Act as the voice of the customer by sharing field feedback with sales, marketing, and the wider team to improve products and services.
• Identify advocates, gather user stories, and contribute to testimonials and marketing materials that communicate Bloomlife’s value.
• Spot unmet needs and opportunities to improve the user journey, and suggest ideas for new content or products.
• Review customer satisfaction data and survey feedback to measure happiness, support retention, and make targeted improvements.
• Receive and document complaints in line with the company’s standard operating procedures.

What we are looking for

We want someone who is genuinely motivated by helping others, understands that pregnancy is a highly sensitive period, and can show real compassion for parents and care providers. You should be comfortable working in a fast-moving environment, managing many incoming requests at once, and delivering thoughtful support under pressure.

The right candidate will bring strong organization, sound judgment, excellent written and verbal communication, attention to detail, and a collaborative attitude. Familiarity with healthcare support work, especially handling PHI, is important. Experience with CRM platforms such as Intercom, plus comfort with spreadsheets and databases, will help you succeed. You should also be able to interpret feedback and data to identify improvements. Speaking a second language is considered an advantage.

Additional details

This is a remote role for candidates based in the United States. The position begins at 20 hours per week, with the opportunity to transition into a full-time role within one year. Bloomlife offers a flexible work environment and a remote-first culture. The company is an award-winning startup focused on reshaping prenatal care and has earned recognition including the Richard Branson Extreme Tech Challenge, J&J Quickfire Challenge, MedTech Innovator Award, Ideas from Europe Finalist, and CLIO Award Finalist, and has presented at the White House Precision Public Health Summit. Bloomlife has also received FDA clearance for its prenatal wearable designed to monitor maternal and fetal heart rate, helping move prenatal checkups from hospitals into the home.

The team is international, mission-driven, and early in a growth journey, offering high visibility to company founders, a chance to influence the product directly, and opportunities for personal and career growth.