- Experience
- 2–4 yrs
- Salary
- USD 45,000 – USD 75,000 / year
- Openings
- 1
- Posted
- 13 hours ago
- Work mode
- In office
- Resume
- Required to apply
Job description
About UpCodes
UpCodes (YC S17) is a trusted compliance and product research platform used by 800,000 active users monthly, designed to streamline the building design to construction process in the Architecture, Engineering, and Construction (AEC) industry. It aims to reduce excessive costs and complexity in construction by providing easy-to-use tools that help designers and builders find compliance and product information faster, allowing more time for the creative and construction process. UpCodes helps improve the lives of users by supporting construction in homes, schools, hospitals, and offices.
Role Overview
We are looking for a highly organized and empathetic Customer Support Specialist to assist users in maximizing their experience on the UpCodes platform. As a full-time member of the support team, you will gain deep insight into user challenges, contribute valuable feedback for product improvements, and act as a vital connection between the company and its user community.
Responsibilities
- Manage support inbound communications via phone, live chat, and email, guiding users to effectively utilize UpCodes.
- Collaborate closely with Product, Content, and building code experts to resolve user inquiries and challenges while sharing relevant feedback.
- Identify and relay potential software bugs to the engineering team for timely resolution.
- Advocate on behalf of customers, continuously communicating user insights internally to influence product development and strategic direction.
- Enhance and maintain internal support documentation and spearhead efforts to broaden the external knowledge base.
Ideal Candidate Profile
- Possesses 2 to 4 years of experience in roles that are customer-facing.
- Comfortable with modern cloud-based collaboration tools such as Google Workspace, Slack, and Notion, and quick to adopt new SaaS platforms.
- Exhibits exceptional organizational skills and an acute attention to detail.
- Excels in communication and interpersonal engagement.
- Shows eagerness for continuous learning and adaptability with evolving product and support processes.
- Maintains a good sense of humor paired with a grounded personality.
- Demonstrates a proactive and energetic approach; understands the importance of both large and small tasks in making a meaningful impact.
Compensation
The salary for this position ranges from $45,000 to $75,000 annually.