Customer Support Representative (Malayalam)
Gurugram, Haryana, India · Full Time
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- Experience
- Any
- Salary
- INR 300,000 – INR 425,000 / year
- Openings
- 1
- Posted
- 5 hours ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Any graduate
- Resume
- Required to apply
Where you'll work
Job description
About the role
Policybazaar is hiring customer-oriented professionals for its support team in Gurugram. In this role, you will represent the company in customer conversations, help resolve insurance-related questions, and contribute to a smooth and positive customer experience.
Job details
This position is based only in Gurugram, Haryana and requires on-site work. The shift is a 6-day working week with a rostered weekly off. Interviews will be conducted in person only, with no virtual rounds. The preferred language for this role is Malayalam only. The company has shared a salary range of 3 to 4.2 LPA. Freshers may also apply. Applicants should be comfortable with the role, location, and compensation before applying.
Responsibilities
- Take both incoming and outgoing calls to respond to customer questions and concerns.
- Share correct information about insurance policies, premium calculations, and policy status.
- Route unresolved issues to the relevant internal team and track them through resolution.
- Keep customer data accurate by updating the CRM system regularly.
- Deliver a professional, helpful service that supports customer satisfaction.
- Work toward daily, weekly, and monthly performance goals assigned by the team lead.
Requirements
- Graduate degree required.
- Strong communication skills in English and Hindi, along with Malayalam proficiency as the preferred language requirement.
- Ability to respond to customer queries in a calm, polite, and efficient manner.
- Basic computer skills, including comfort with MS Office and email.
- Patience and empathy for handling difficult or upset customers.
- Prior experience in a call center or customer support role is an added advantage.
- Both freshers and candidates with experience are eligible to apply.
- Immediate joiners are preferred.
Additional information
Contact Person: HR Anjali
Resume can be shared via WhatsApp to 8826269231 or by email to anjalikumari@policybazaar.com.
Work mode: On-site only.
Interview mode: Face-to-face only.
Working days: 6 days per week with rostered off days.
Preferred language: Malayalam only.
Salary: 3 to 4.2 LPA.
Qualification: Graduates.
Eligibility: Any graduate.
Location: Gurugram, Haryana.