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Customer Support Executive (Software Management & Escalations)
Mumbai, Maharashtra, India · Full Time
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- Experience
- Any
- Salary
- INR 12,000 – INR 17,000 / month
- Openings
- 1
- Posted
- 2 hours ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
About the Role
This position is for a customer support and operations professional in a sofa and furniture business. The role combines customer communication, complaint handling, and day-to-day work on the company’s internal software system.
Key Responsibilities
- Speak with customers in a courteous and professional manner over calls and chat to address product-related issues.
- Handle complaints linked to damaged products, delivery concerns, and repair requirements.
- Maintain and refresh the order tracking and complaint records on a daily basis.
- Work with delivery partners and keep shipment progress updated in the system.
- Review customer-shared photos of damaged furniture and initiate repair or replacement requests as needed.
- Manage multiple tasks at the same time and stay organized while handling escalations.
Work Focus
The role requires a mix of customer support, backend coordination, and software-based order management to ensure complaints are resolved smoothly and records remain accurate.