Customer Support Agent (English Speaking)

About the Role

This is an opportunity to join a global remote support team dedicated to providing exceptional assistance to players across a variety of games. As the primary point of contact for customer inquiries, you will ensure swift, clear, and helpful responses. You will manage incoming emails and support tickets, focusing on resolving issues with a strong emphasis on quality and player satisfaction. This role offers a fully remote, international work environment built on trust, autonomy, and collaboration. You will play a part in refining internal support processes and enhancing the overall customer experience. It's an ideal position for someone passionate about gaming who thrives in a structured yet flexible remote setting, working alongside a dedicated team supporting long-term game communities and player engagement.

Accountabilities

• Serve as the primary contact for customer inquiries, handling incoming emails and support tickets in a timely and professional manner.
• Investigate and resolve player issues efficiently while maintaining a high standard of service quality and empathy.
• Support the continuous improvement of customer support workflows and internal processes.
• Collaborate with team members to ensure consistent communication and knowledge sharing across the support function.

Requirements

• A minimum of 1 year of experience in B2C customer support or a comparable client-facing role.
• Exceptional written and spoken English communication abilities.
• Proficient problem-solving skills coupled with a service-oriented, customer-first approach.
• Comfortable operating within a fully remote, international setting.
• A strong passion for gaming is highly desirable.
• Demonstrated ability to manage time effectively and work autonomously with minimal oversight.
• Preference will be given to candidates located in or near the CET time zone.

Benefits

• A fully remote-first work environment fostering global team collaboration.
• Flexible working hours designed to support a healthy work-life balance.
• The chance to collaborate with colleagues from over 20 different countries.
• A flat organizational structure promoting a supportive and collaborative team culture.
• Access to online language learning courses in English, German, French, Spanish, and more.
• A stable work environment within a well-established, long-term gaming company ecosystem, backed by the major industry group Embracer Group.

How Jobgether Works

We utilize an AI-powered matching process to ensure your application is reviewed swiftly, objectively, and fairly against the core requirements of the role. Our system identifies the most suitable candidates, and this curated list is then forwarded directly to the hiring company. The final decision-making process, including interviews and assessments, is managed by their internal team. We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.