Customer Support Agent (English Speaking)

About the Role

This position is for a Customer Support Agent with English language proficiency, based in the United Arab Emirates. You will be part of a global remote support team focused on providing excellent assistance to players across various games. Your primary responsibility will be to serve as the initial point of contact for customer inquiries, ensuring prompt, clear, and helpful responses. You will manage incoming emails and support tickets, resolving issues with a strong emphasis on quality and player satisfaction. The work environment is fully remote, highly international, and fosters trust, autonomy, and collaboration. This role offers a chance to contribute to the enhancement of internal support processes and the overall customer experience, ideal for someone passionate about gaming and comfortable in a structured yet flexible remote setting. You will collaborate with a dedicated team supporting long-term game communities and player engagement.

Accountabilities

• Act as the main point of contact for customer inquiries, addressing emails and support tickets promptly and professionally.
• Investigate and resolve player issues efficiently, maintaining high service quality and empathy.
• Contribute to the ongoing improvement of customer support workflows and internal procedures.
• Work with team members to ensure consistent communication and knowledge sharing within the support function.

Requirements

• A minimum of 1 year of experience in B2C customer support or a comparable client-facing role.
• Exceptional written and verbal communication skills in English.
• Proficient problem-solving capabilities coupled with a service-oriented, customer-first approach.
• Adaptability to working within a fully remote, international setting.
• A strong interest in gaming is highly desirable.
• Capability to manage time effectively and work autonomously with minimal oversight.
• Preference will be given to candidates located in or near the CET time zone.

Benefits

• A remote-first work environment with opportunities for global team collaboration.
• Flexible working hours designed to promote work-life balance.
• The chance to work with colleagues from over 20 different countries.
• A flat organizational structure with a supportive and collaborative team culture.
• Access to online language learning courses in English, German, French, Spanish, and more.
• A stable work environment within a long-standing gaming company, backed by the major industry group Embracer Group.

How Jobgether Works

Jobgether utilizes an AI-powered matching system to ensure applications are reviewed swiftly, objectively, and fairly against the role's essential criteria. Our system identifies top-suited candidates, and this curated list is then forwarded directly to the hiring company for their internal review and next steps, including interviews and assessments.

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