Customer Success Representative

About Alkimii

Alkimii is building software that helps hospitality companies simplify people management and property operations. The platform is designed to help hotels run day-to-day work more efficiently, strengthen team communication, and create a better experience for employees.

The company is expanding and is seeking a Customer Success Executive who enjoys helping customers, resolving issues, and providing high-quality service. This opportunity suits someone who performs well in a busy environment and wants to grow their career in a SaaS business focused on hospitality.

Role overview

You will be the first contact for customers using Alkimii, supporting hospitality teams as they rely on the platform to handle their daily operations. The role requires a customer-focused approach, quick problem-solving, and close collaboration with the wider team.

Key responsibilities

• Answer customer questions by phone and email promptly and in a courteous, helpful way.
• Diagnose issues and walk customers through solutions within the Alkimii platform.
• Make sure each customer interaction meets the service standards expected by the company’s clients.
• Coordinate with other internal teams to enhance the overall customer journey.
• Help customers use the platform effectively by understanding how it fits into their operations.

What success looks like in the first few months

• You become confident supporting customers and moving around the Alkimii system.
• Customers consistently receive fast, useful, and friendly responses.
• You develop trusted relationships and become a dependable point of contact.
• You share ideas that improve support delivery and internal workflows.

What the company is looking for

• Prior experience in customer service or another customer-facing position.
• Exposure to hospitality, or a genuine interest in working with hospitality businesses.
• Strong organisation skills and the ability to manage several conversations and priorities at once.
• Clear communication skills and an enjoyment of helping people solve problems.
• A proactive mindset, curiosity, and willingness to learn new technology.

Requirements

• Good computer literacy and technical confidence.
• Fluent spoken and written English.
• Excellent communication skills and strong attention to detail.
• Eligibility to work full-time in Ireland.

What you can expect

• A competitive full-time salary.
• Employee benefits through Clevercards.
• Wellbeing support, learning opportunities, and room for professional growth.
• A flexible working week that supports productivity and wellbeing.
• Meaningful, challenging work in a relaxed but supportive environment.
• A 4,000 employee referral programme.
• Work from a scenic building on Skerries Harbour overlooking the pier, with great sunsets.
• Quarterly team meet-ups and one annual gathering.

Why join Alkimii

Alkimii describes itself as a close-knit team that values customers and colleagues equally. Its culture is built on kindness, curiosity, and ownership, with a strong focus on improving how the team works and how hospitality businesses are supported worldwide. If you enjoy solving problems, helping people, and contributing ideas in a growing company, this role could be a great fit.

Team culture and working style

• The team likes early starts and enjoys seeing the sunrise.
• Good barista coffee is appreciated.
• Morning workouts are part of the routine for some team members.
• Curiosity is encouraged through reading.
• The team prefers not to take itself too seriously.
• There is a constant focus on making things easier for customers.
• Long beach walks are also part of the company’s personality.