Customer Success Manager

Role overview

This opportunity is posted for a partner organization that handles all applications and the rest of the hiring process. The partner is seeking a Customer Success Manager in the United States to support enterprise healthcare clients.

In this position, you will sit at the intersection of client relationships, project coordination, and healthcare technology. You will help enterprise health plans and provider organizations realize measurable value from a platform used for risk adjustment, quality improvement, and clinical intelligence. The role includes ownership of the customer journey from onboarding to renewal, along with close collaboration with Product, Engineering, Data, and Analytics teams. It is a highly collaborative, fast-moving role where you will represent the customer internally, help shape priorities, and contribute directly to adoption, retention, and better client outcomes.

What you will do

• Oversee customer relationships throughout onboarding, adoption, active use, and renewal for large healthcare clients.
• Coordinate day-to-day project work, including planning, progress updates, customer communication, and issue handling.
• Serve as the main point of escalation for customer-raised problems and work with internal teams to triage and resolve them quickly.
• Partner with Product, Engineering, Data, and Analytics to align customer needs with platform and roadmap decisions.
• Track customer health indicators, usage data, and adoption patterns to spot risks early and identify expansion opportunities.
• Run recurring business reviews and strategic check-ins that reinforce value delivery and support retention.
• Convert customer feedback into practical insights that help improve the product and service experience.
• Keep clients informed with clear updates on issue status, timelines, and expected outcomes.
• Document interactions, requests, and open items accurately in CRM and project tracking systems.
• Advise customers on best practices and guide them toward the most effective use of the platform.

What we are looking for

The ideal candidate brings a strong background in customer success, consulting, project management, or client management in a technology-focused healthcare setting. You should be comfortable building trusted relationships, managing multiple priorities, and working independently while coordinating with several stakeholders.

• At least 5 years of experience in customer success, consulting, project management, or client management within a technology environment.
• Solid healthcare industry exposure, preferably with provider, payer, or healthcare intermediary organizations.
• Understanding of risk adjustment models and healthcare data validation requirements.
• Demonstrated success in managing complex enterprise customer relationships and supporting retention and growth.
• Hands-on experience with CRM and project management tools such as Jira, HubSpot, Gong, or similar platforms.
• Strong analytical and problem-solving ability, including the skill to turn data into actionable recommendations.
• Excellent written and verbal communication skills, with confidence presenting to senior internal and external stakeholders.
• Ability to work effectively across Product, Engineering, and Data teams in a dynamic environment.
• Strong organization and prioritization skills for managing several accounts at once.
• Independent, accountable, and proactive work style with a strong sense of ownership.

Benefits and compensation

• Competitive annual compensation in the approximate range of $100,000 to $110,000 USD, depending on experience and market benchmarks.
• Full medical, dental, and vision coverage.
• 401(k) retirement plan with employer matching.
• Generous paid time off and holiday allowance.
• Fully remote work opportunity within the United States.
• Exposure to advanced healthcare analytics and value-based care technology.
• Opportunities for career growth in a fast-changing healthcare technology environment.
• A collaborative, cross-functional culture focused on customer impact and innovation.

Additional information

The hiring partner uses an AI-assisted matching process to review applications quickly, consistently, and fairly against the role’s core requirements. Shortlisted candidates are shared with the hiring company, and the company’s internal team manages interviews, assessments, and final hiring decisions.

By submitting an application, candidates acknowledge that the hiring partner may process personal data to evaluate candidacy and share relevant information with the employer under applicable data protection laws, including GDPR, based on legitimate interest and pre-contractual measures. Applicants may exercise rights such as access, correction, deletion, and objection. AI tools may also be used to support parts of the recruitment process, such as resume review or application analysis, but human judgment remains central to final hiring decisions.