Customer Success Manager

Role overview

Dragonfly Operating Partners is hiring a Customer Success Manager to act as the operational hub for a set of growth-stage client companies. This position goes beyond standard support work: you will coordinate across several businesses at once, often in different industries, each with its own goals, teams, KPIs, and meeting rhythms.

You will partner closely with founders, executives, and operating partners to keep priorities aligned, keep initiatives moving, ensure follow-through on commitments, and help clients reach measurable results. The right person will combine relationship management, project coordination, and hands-on operating discipline.

Key responsibilities

• Act as the primary daily contact for assigned clients.
• Develop strong, trust-based relationships with executives and key stakeholders.
• Coordinate projects and initiatives across several teams.
• Prepare meetings, capture notes, track action items, and manage follow-ups.
• Drive accountability and execution throughout client workstreams.
• Spot risks, blockers, and process gaps early so they can be resolved before escalating.
• Put structure, documentation, and repeatable workflows in place.
• Draft short, polished executive updates and recommendations.
• Use AI-based tools to strengthen communication, organization, and productivity.

What success looks like

• Clients treat you as a true extension of their team.
• Work remains organized and progresses on schedule.
• Communication stays proactive, clear, and professional.
• Important details are consistently captured and acted on.
• Stakeholders stay aligned and informed.
• Your involvement leads to stronger client outcomes.

Qualifications

The role calls for at least 4 years of experience in Customer Success, Account Management, Project Management, Client Services, Operations, Consulting, or a similar field. You should bring excellent written and verbal communication skills, strong organization, and solid project management capability. Comfort working with senior executives, managing several priorities at once, and maintaining a high level of accuracy and follow-through is essential. Good business judgment, practical problem-solving ability, and experience with modern productivity and AI tools are also important.

Preferred background

• Experience in B2B SaaS.
• Background in a startup with a very small customer success team, ideally 1 to 3 people, during Seed or Series A stage.
• History of retaining at least 90% of clients over a 2 to 3 year period.
• Experience upselling clients to higher-value packages and achieving net revenue retention above 100%.
• Exposure to marketing or go-to-market teams.
• Experience in agency, consulting, or client services settings.
• Familiarity with HubSpot, Asana, ClickUp, Monday, Jira, or comparable platforms.

Attributes for success

• Strong ownership mindset: you focus on results and take responsibility for moving work forward even when responsibilities are unclear.
• Consistent follow-through: you verify progress, check in, and make sure commitments are completed.
• Highly organized with strong attention to detail across multiple projects and stakeholders.
• Confident executive presence when communicating with founders, leaders, and clients.
• Curious and quick to learn new industries, technologies, and business models.
• Solution-oriented problem solver who looks for answers instead of waiting for direction.
• Adaptable in fast-changing environments where priorities shift often.
• Comfortable working in an AI-first way and using AI to improve research, coordination, communication, and productivity.
• Genuinely client-focused, with a drive to build trust through responsiveness, professionalism, and strong outcomes.

Additional information

This is a full-time onsite position in the United States. The source did not specify compensation, benefits, number of openings, application deadline, or start date. No internship duration applies to this role.