Customer Success Manager, Consumables

Role overview

This position is based in one of the approved office locations for the role. It focuses on helping shape retail e-commerce growth by improving vendor partnerships, increasing annual revenue, and strengthening customer experiences at a large-scale online marketplace.

As a Customer Success Manager supporting strategic retail vendors, you will work to improve vendor satisfaction, drive business results, and use data-led insights to guide decisions. The role calls for close collaboration, practical execution, and continuous improvement that benefits both vendors and customers.

Key responsibilities

• Work with vendors to build and carry out business plans spanning marketing, merchandising, and supply chain activities.
• Review performance data and turn findings into clear recommendations that support growth and better customer outcomes.
• Serve as the main contact for vendor needs while developing strong, productive working relationships.
• Help vendors navigate tools, policies, and growth opportunities while maintaining smooth operations.
• Support process enhancement and innovation efforts that improve outcomes across the organization.

Typical day

• Coordinate with internal teams to address vendor questions and put solutions into action.
• Study performance metrics to uncover areas for expansion and improvement.
• Prepare and share strategic suggestions with vendors.
• Take part in team meetings and knowledge-sharing discussions.
• Handle several projects at once while keeping service quality high.

Team environment

You will join a collaborative group of 6-10 Customer Success Managers who support one another’s development and success. The team emphasizes innovation, ongoing learning, and work-life balance, and it also includes regular team activities and visible opportunities to grow your career.

Basic qualifications

• A bachelor’s degree or an equivalent qualification.
• Experience organizing priorities, schedules, timelines, and deadlines.
• At least 3 years of experience working with vendors or clients in account management, vendor management, or related areas such as buying, planning, or merchandising.
• Strong analytical thinking and problem-solving ability.
• Hands-on experience with data analysis and presentation tools.
• Excellent written and verbal communication skills.
• Strong proficiency in Microsoft Excel.

Preferred qualifications

• Background in retail, e-commerce, or technology.
• Project management experience.
• Ability to work with data visualization tools.
• Experience managing relationships with multiple stakeholders.
• Exposure to process improvement or operational excellence work.

Additional information

The employer is an equal opportunity organization and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

For applicants in Los Angeles County, the job involves working safely and cooperatively with others, maintaining high standards under pressure, communicating respectfully and effectively, following all applicable laws and company policies, and demonstrating judgment, trustworthiness, professionalism, and care for business operations. Under the Los Angeles County Fair Chance Ordinance, candidates with arrest and conviction records will be considered.

Applicants needing a workplace accommodation during the application, interview, or onboarding process can request support through the company’s accommodations process.

Compensation includes base pay along with sign-on payments and restricted stock units. Final pay is determined by experience, qualifications, and location. The benefits package includes medical, dental, vision, and prescription coverage; Basic Life and AD&D insurance; optional supplemental life coverage; EAP; mental health support; a medical advice line; flexible spending accounts; adoption and surrogacy reimbursement; 401(k) matching; paid time off; and parental leave.

Location-based salary ranges

• Santa Monica, CA: USD 70,400 to 101,800 per year.
• New York, NY: USD 66,300 to 112,000 per year.
• Austin, TX: USD 58,200 to 101,800 per year.
• Arlington, VA: USD 58,200 to 101,800 per year.
• Seattle, WA: USD 80,200 to 101,800 per year.

Company: Amazon.com Services LLC

Job ID: A10427119