- Experience
- 5–10 yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Eligibility
- Professionals with 5 to 10 years of relevant experience in SaaS implementation, customer success, onboarding, or related client-facing work can apply. Experience in SaaS sales motions, healthcare, and startup environments is beneficial.
- Resume
- Required to apply
Where you'll work
Job description
Company Overview
Rovicare is a healthcare technology business created to make care transitions easier across integrated care settings. Its software is designed to help healthcare organizations improve discharge efficiency, raise patient satisfaction, lower readmission rates, and better support partner performance.
The company is based in Tempe, Arizona.
Role Summary
This position focuses on guiding clients through onboarding, implementation, and the continuing customer journey. The person in this role will partner with customers and internal teams to support smooth product adoption, build lasting relationships, and help drive long-term success.
Core Responsibilities
The role includes leading implementation projects from the first kickoff meeting through launch, creating tailored rollout plans, and coordinating with Product, Engineering, and Sales to keep delivery on track. It also involves running user training sessions, managing implementation timelines, and ensuring each customer reaches go-live on schedule.
After launch, the role shifts into customer success ownership. That means serving as the main contact for clients, tracking account health, platform usage, and engagement, and offering ongoing troubleshooting, strategic guidance, and regular check-ins. The position also includes identifying expansion opportunities, handling renewals, and working to improve retention, satisfaction, and NPS.
Another important part of the job is strengthening internal processes. This includes collecting customer feedback and sharing it with Product to help shape roadmap decisions, improving onboarding documentation and knowledge resources, and finding ways to make implementation and success workflows more effective. The role also requires using data to spot risks early, respond to escalations, and support better customer outcomes.
Experience & Skills Required
Applicants should bring 5 to 10 years of experience in SaaS implementation, onboarding, customer success, or a similar function. A background in SaaS selling, including upselling and cross-selling, is also needed. Strong communication, project management, and stakeholder management skills are important, along with the ability to work with both technical and non-technical audiences.
The role calls for someone who can influence senior leaders, turn customer needs into workable solutions, and operate as a trusted advisor in strategic client discussions. Familiarity with CRM systems such as Salesforce or HubSpot and support tools like Zendesk or Intercom is expected. Problem-solving, negotiation, and relationship-building skills are also key.
Preferred Background
Experience in SaaS and the healthcare sector would be an advantage. Comfort working in a fast-moving startup environment is also considered a plus.
Additional Notes
No separate perks, salary, eligibility, openings, or application deadline details were provided in the source.
The source does not specify an internship duration or any start-date information.