Customer Service Supervisor - Full Time

Role overview

The Customer Service Supervisor helps coordinate daily activity within the Store Support department, including scheduling support and on-the-floor supervision of team members. This role partners closely with the Store Support Team Leader and Associate Team Leaders to keep operations running smoothly and maintain a strong service culture.

All retail roles at Whole Foods Market are expected to protect the company’s reputation by delivering courteous, efficient, and friendly support to customers and fellow team members at all times. Work must follow standard operating procedures, support company values and goals, and comply with all relevant health, safety, food safety, and regulatory requirements. Team members may also be asked to perform duties from related roles as needed.

Key duties

• Oversee team members and assign daily tasks to keep the department operating effectively.
• Partner with the Team Trainer to help build a capable, high-performing team and reduce turnover.
• Support onboarding and training for new hires using checklists and training materials.
• Keep display cases and shelves tidy, fully stocked, and rotated correctly.
• Handle challenging customer issues in a calm and effective way.
• Make sure breaks are scheduled and taken appropriately.
• Share team-related concerns with the Team Leader and Associate Team Leader.
• Report attendance concerns to leadership when needed.
• Maintain high standards for store execution and service delivery.
• Encourage a positive workplace built on teamwork, respect, and good morale.
• Monitor customer traffic and needs, directing team members to provide prompt service.
• Hire, train, coach, mentor, motivate, and counsel team members to support strong performance.
• Deliver clear, timely, and constructive performance feedback and evaluations.
• Model and reinforce the company’s vision and goals consistently.

Skills and experience

This position calls for strong knowledge of Store Support procedures, the ability to teach others constructively, advanced product awareness, and solid customer-facing and team leadership skills. The supervisor should be comfortable making decisions, setting priorities, delegating work, and using email, Microsoft Office, and operations software. Strong math skills are also needed for monitoring inventory, profitability, and financial performance.

Work conditions

• Physical ability to lift up to 50 pounds.
• Standing and walking for 6 to 8 hours in an 8-hour shift.
• Regular use of hands for gripping, fine work, pushing, and pulling.
• Frequent bending, twisting, squatting, and reaching.
• Exposure to approved cleaning chemicals.
• Work in cold and wet conditions, including freezing areas, refrigerated spaces, and environments above 90°F.
• Ability to work a flexible schedule that may include nights, weekends, and holidays.
• Use of tools and equipment such as box cutters, electric pallet jacks, and other heavy machinery.

Pay and benefits

The hourly pay range for this role is $21.00 to $30.00, depending on experience. Full-time and part-time team members may be eligible for Whole Benefits, which can include a store discount, paid time off, financial wellness support, health and wellness programs, and additional team member perks. Benefit eligibility depends on the applicable plan at hire and may vary by work location, length of service, and job type.

Equal opportunity statement

The employer is committed to equal opportunity and welcomes candidates from all backgrounds protected by law. If you need help or a reasonable accommodation during the application process, contact the local Human Resources office at the worksite.

Additional notes

This job summary is intended to describe the main responsibilities of the position and is not a complete list of every duty. Job requirements may expand with seniority, and duties can vary by department, business conditions, or location. Advancement to a higher level depends on successful current performance, a real business need, and being the most qualified candidate. Completing milestones such as education, certification, or time in role does not guarantee promotion.

Candidates should be aware that third-party career sites may not always have current or accurate information. Applications should be completed through the employer’s official hiring process.